Candlewood Suites Roanoke Airport by IHG

Rooms were roomy. We only stayed over night. Cleaning crew could have did a better job at cleaning. toilet seat was dirty and you could tell the bathroom floor was not mopped. Still had water spill marks on it. If able I always check the filters of the AC/Heat unit. When I pulled them out I smelled dog urine and they were not cleaned off.

Staff was poor. Upon arrival we proceed, got our rooms and proceeded to our rooms two of the rooms out of the three we’re occupied by other people had to move to other rooms and my shower did not work. They would not change my room for me because they were overbooked and people were overstay this days. Just very poor planning on my arrival.

Shower water pressure low. It would be a tight space for more than one person. WiFi signal weak.

Very good

The rooms are very large. Plenty of space

Very nice and clean. Very good location The rooms are very large. Plenty of space

Rooms were very clean, though the hallway was a bit dirty. Staff were kind and helpful and we had a good experience overall.

All staff members we met were very friendly. Impressed at the overall cleanliness of the hotel. The king beds were very comfortable however the sleeper sofa was not and its location was disconnected from the part of room where the other beds were. It was right at the entrance of the room, the place where a closet should be. Too bad for the person that slept there because, although hotel was quiet, the room door squeaked loudly!…. No sneaking in late at night! The price was excellent compared to other hotels in the same area, but the plus that had us book this hotel was the “suite” aspect. The room came with a large refrigerator, stove, oven, microwave and cooking utensils…useful for those on a budget who prefer to cook and/or eat in.

Basic hotel, reasonable clean, room had no window to outside, very dark without window. Very warm in restaurant area. Choose to go out to eat, due to lack of AC in restaurant area. Overall it did its job for the night, but overall just ok.

Exceptional

My fold out couch didn't have a mattress inside leaving me sleeping on the fold out couch which sucked. The front desk person was not helpful in any way, got a sheet from her. Nothing else. No refund, no sorry, no nothing. F this place.

Room had no towels and was dirty, no answer to front desk or house keeping to ask for any . Had to walk over a ton of garbage in hallway to get to room.

This review is entirely for their handling of a maintenance problem. Myself and several other guests were affected by a room lock issue. Right from check in, our keys did not work no matter what the front desk did. I was told that Maintenance would work on it ASAP. No one checked in with me to give me updates. I found out at the hotel restaurant/bar that another lady had complained so they moved her to a new room with keys that worked. The same thing for another man who had the issue and asked to be moved. They also told me that they were told Maintenance had “left for the day” and no manager was available to come provide support. That’s terrible leadership. Switching rooms was not offered to me, so when I went downstairs at 4 AM to get something from my car, the overnight person (who hadn’t been told about the issue) had to let me back into my room. I could not do laundry that I needed to do because that would have required me getting them to unlock multiple doors, multiple times. Same with the gym. I wasn’t offered anything for the inconvenience, just made to feel like someone whose experience they could not care less about.

Plenty of room, beds very comfortable, pool was nice, facilities were clean and food was good Water pressure could have been stronger

Water pressure could have been stronger

The bed. Like way too soft. Like broken!

The Room it's self lots of space

The fitness center was below average. No cleaning wipes or water or towels

Great stay

The lounge closed too early.