Candlewood Suites Roanoke Airport by IHG

The rooms are very large. Plenty of space

Rooms were very clean, though the hallway was a bit dirty. Staff were kind and helpful and we had a good experience overall.

All staff members we met were very friendly. Impressed at the overall cleanliness of the hotel. The king beds were very comfortable however the sleeper sofa was not and its location was disconnected from the part of room where the other beds were. It was right at the entrance of the room, the place where a closet should be. Too bad for the person that slept there because, although hotel was quiet, the room door squeaked loudly!…. No sneaking in late at night! The price was excellent compared to other hotels in the same area, but the plus that had us book this hotel was the “suite” aspect. The room came with a large refrigerator, stove, oven, microwave and cooking utensils…useful for those on a budget who prefer to cook and/or eat in.

Basic hotel, reasonable clean, room had no window to outside, very dark without window. Very warm in restaurant area. Choose to go out to eat, due to lack of AC in restaurant area. Overall it did its job for the night, but overall just ok.

My fold out couch didn't have a mattress inside leaving me sleeping on the fold out couch which sucked. The front desk person was not helpful in any way, got a sheet from her. Nothing else. No refund, no sorry, no nothing. F this place.

Room had no towels and was dirty, no answer to front desk or house keeping to ask for any . Had to walk over a ton of garbage in hallway to get to room.

This review is entirely for their handling of a maintenance problem. Myself and several other guests were affected by a room lock issue. Right from check in, our keys did not work no matter what the front desk did. I was told that Maintenance would work on it ASAP. No one checked in with me to give me updates. I found out at the hotel restaurant/bar that another lady had complained so they moved her to a new room with keys that worked. The same thing for another man who had the issue and asked to be moved. They also told me that they were told Maintenance had “left for the day” and no manager was available to come provide support. That’s terrible leadership. Switching rooms was not offered to me, so when I went downstairs at 4 AM to get something from my car, the overnight person (who hadn’t been told about the issue) had to let me back into my room. I could not do laundry that I needed to do because that would have required me getting them to unlock multiple doors, multiple times. Same with the gym. I wasn’t offered anything for the inconvenience, just made to feel like someone whose experience they could not care less about.

Water pressure could have been stronger

The Room it's self lots of space

The bed. Like way too soft. Like broken!

The fitness center was below average. No cleaning wipes or water or towels

Great stay

The lounge closed too early.

Accommodations very pleasant

Really nothing I requested close by both room they didnt give it to me i had small children with me very disappointed

Friendliness of staff and quality and modern clean rooms and bed.

The biggest issue was the check-in experience. The receptionist who assisted me did not seem knowledgeable about accessible rooms. I specifically booked an accessible room because I needed an open/walk-in shower. She repeatedly told me that I did not book an accessible room and claimed the hotel did not even offer those types of rooms. My reservation clearly stated otherwise. We went back and forth for about 10–15 minutes before she then tried to blame the third-party booking site, saying it booked me for a hearing-accessible room instead—which was not true. She also insisted that what appears on third-party websites is “not real” and not connected to their actual availability. After all the confusion and unnecessary back-and-forth, she finally stated that my room did in fact have a walk-in shower. However, when I got to the room, it was not a hearing-accessible room at all. Other issues included terrible Wi-Fi, no fresh towels or washcloths provided during the stay (apparently you have to request them, but that should have been explained at check-in), and for a suite, there was only one tiny trash can in the bathroom. Overall, this was a very frustrating experience, and I will not be spending my money here again.

I’m so pleased to be in this hotel, even though our driving to VT is little far. completely recommend them.

Great hotel, great price. Enough space. We LOVED the full refrigerator. AC wasn’t as cool as it should’ve been but tolerable since it wasn’t as warm.

No