Extended Stay America Select Suites Roanoke Airport

We did not get breakfast or even coffee, to answer that question. No accommodation at all in the rooms. One used bar of soap. We had to pay for our towels. And our sheets for an extra stay, only got one bar of soap. Washer and dryer took money from debt cards and having problems getting money back.

Bad

The staff was/is very friendly to me and my son, and most of the patrons that stay their were/are very nice and friendly Every time we turned in our dirty towels and sheets for clean ones, we had to pay for clean towels and sheets, even though im paying almost $1,200. every 2 weeks, to be here.

The staff were rude and not friendly.

room was dank and humid. quite a bit of cigarette and pot smoking on the outdoor premises...it reeked. poor cable tv perfomance..it often blipped out. some excessive stomping on the above floor. for the money they charge, look elsewhere in town.

Tight parking

Not much There was no staff available to clean the rooms or exchange the towels or take out trash and no iron or ironing board in room or available

The location is good. Nothing else to recommend this place. This place is a dump. Garbage piled up next to the rear entrance to the stairway. No utensils or toiletries in room. $638 for two nights in a "king" room with a queen-sized bed and no chair. No breakfast. Room floor was filthy.

Bad

Passable

Manager was very friendly and helpful.

Good

Mattress was stiff and bathroom/shower was old.

There were roaches in my room, no TV remote, stale, dirty, smell in the room, no cooking utensils or dishes in the kitchen area, my room door did not lock because the deadbolt was faulty and the representative at the front desk did not speak English well enough for me to understand him or for him to understand me so communicating my concerns went nowhere.

We could not use the bathroom as needed

They were two college graduations so the price went from 53 to 280. The rooms are bare. The shower barely worked, but it was somewhat clean. Did not take a room next to the highway. You will never sleep. The check-in guy was mildly grumpy. it is pet friendly, but there was dog poop everywhere in the little bit of grass. Everything

Too high priced for average hotel.

Rooms were decent for what you pay, nothing extravagant. Bed was ok. Good for a one night stay.

Pleasant

I arrived around 11pm and when I pulled into the parking lot, there were a group of people hanging out on one side of the lot in a darkly lit area. As I walked up to my room I got this massive smell of marijuana. The room reeked of stale cigarette smoke. The dresser was scratched up like it had been in a cat fight, the tv was about 19 inches, and there were stains on the wall. I sprayed the room with air freshener and stayed because it was late and I had been driving for 15hrs. The next morning I decided to check out early (I had paid for 2 nights). When I went to the office to do so, the manager offered to move me to another room. He took me to about 4 different rooms, none of which were satisfactory. When I told him that I'd rather check out he said he had another room to show me. It was much better than the others. The furniture was in good condition and the tv was about 50 inches big. The room looked recently renovated. He repeatedly said that the room was for 1-night guests. I guess 2 nighters like myself had to put up with the other deplorable rooms. Eventually I agreed to stay in that room but he said that someone had booked that room and he had another one exactly like it. I suggested that he give it to the other person. After making some "calls" (I don'tbelieve he was talking to anyone), he let me stay in the room. When I returned later that night, I go to take a shower, and the water comes out brown. DON'T WASTE YOUR MONEY OR TIME.