Birch Hill Suite Rochester – Med City

Staff was helpful. Room was clean but worn.

Also, I don’t know what they clean with, but pet smells must be hard to get out of the rooms. It doesn’t stink or anything, but doesn’t smell fresh either. Also, I have rarely had everything I need in the room. They are usually missing something. The iron is the most likely culprit. But washcloths or one of the drying towels is a close second. And finally, I noticed you have to bring EVERYTHING you need to prepare food. I’ve seen suites have a few pots and silverware, but not this place. For the most part, I’m just getting rest from a long drive from the Twin Cities, so it’s not a bad deal at all.

Very nice staff and great affordable prices rooms where pretty decent for the price

Hardwood floor and electric stove. There are no coffee maker, very dirty floor like it never clean. Maid staffs not so friendly. Front desk staff isn't honest about total cost of stays, best you do is booking on apps and keep the confirmation number than do in person because you won't get discount. Dishonest. A lot of dead roaches and live roaches trapped in all lights on the ceiling. A lot of stains on refrigerator, walls etc. There are no lamps. I cant relax on bed while too bright lights on ceiling or room will too dark because of no lamps. I would say this hotel is outdated w old stuffs.

I travel alot and for the price you Can't beat it My family stayed a week foe 400 and some change One of the best hotels I've seen in a while

I pre registered my rooms moths in advance to have rooms at least on the same floor. I showed up they had a room on the 2nd floor and a room in the 5th floor. If you want quality service and a quality stay, this IS NOT the space for you

Absolutely horrible. I could not even stay the night.

I didn't even check in customer service was really bad so I canceled and went home. It's a low budget facility that's for sure definitely needs some upgrading some new staff clean up outside just a dirty place Nothing

I didnt like anything about this hotel, I had thought the area was nice from afar but when we drove up to park it was a completely different vibe. There were people out front and around the building smoking ( not cigarettes ). When we walked up to the building the looks we were getting were making us feel unsafe. When entering the hotel we immediately noticed the smell of moldy/smoke. The receptionist was nice so we checked in and went up to the room. When entering the room we were not happy, immediately we noticed the heater was covered in ( something ) it looked disgusting, the floors under the bed had not been swept, the walls had spots of God knows what on them. Working at a hotel before I checked the bed, first thing I noticed was the lack of comfort they offer, the pillows they had looked like they hadn't been changed out in years, super flat and no fluff at all. There was small black hairs on the bed sheets, on the mattress protectors there were stains as well. The bathroom tub had hairs in it as well. The whole room looked like it hadn't been cleaned properly for awhile. The photos advertised are completely false advertisement. We unfortunately did NOT stay here, having a child with us we chose not to stay due to the cleanliness of the hotel and the fact we did not feel safe as well.

We ended up not staying we were never informed that our room was ready

El aseo de las habitaciones es malo y del lugar muchos animales y mucho humo

Was ok

The bed is too small

The room smelled like pee.There was no coffee pot, no cups, no anything in the kitchenette.For us to use , if we wanted to heat something up , i've never been in a hotel where they did not provide a coffee pot and some coffee , but this one does not

Good friendly staff and change sheet like 2-3 days and more respect wow

Everything was good

no

Fantastic all around!

Opted to stay somewhere else. Offered two rooms that had not been fully cleaned.

Bed very soft