Best Western The Inn At Rochester Airport

Very clean room and the staff was very helpful

It was great!

We only stayed there for 6 hours because we were catching a flight. Nice. They do offer long term parking and a shuttle.

Bathroom were dirty bathtub was not clean.

Ample parking. Good breakfast. Clean rooms and attentive staff.

If you need a over night from the airport this will do.

Everything was great. Thank you

Staff was polite, breakfast was pretty good, clean rooms.

Convenient location, friendly & helpful staff Small room/bathroom, bathroom needs a complete remodel, breakfast available for only two hours (7-9)

Parking was easy, this hotel was a good location for us to spend the night prior to attending a graduation party. The complimentary breakfast was adequate.

Lobby and hallways smelled strongly of Chrysanthemum (or similar) incense. Very comfortable room, smelled slightly of popcorn but not incense. You can hear planes, but we were not disturbed. Seems likely they offer a parking valet.

So very close to the airport Rather dated

Had a great stay at this hotel. The breakfast was great. Will stay there again.

Staff was friendly. Room was clean.

Every thing Nothing

I was charged twice and can’t get ahold of a person to refund and my grandson found someone’s dirty socks in the bed. So which tells me the sheets were never changed

The property was close to the airport and had free shuttle service. The ADA room we had booked was not available.

We checked in and went up to the rooms. They smelled terrible, so we tried to turn on the air conditioners and they did not work. We found a beg bug crawling on the cover, and that was the deal breaker. The front desk employee was clueless. We left the hotel and expect a full refund.

Had to wait to check in for van driver to return to also perform check in. No maid service to our room in 4 nights of our stay, including no trash removal. Carpet in room must be dirty as bare feet get tub dirty when wet. Tub had no plug & was old & nasty; caulking bad. TV stopped working, was reported, guy came, but don't believe it got fixed. Right under flight path with airplanes flying very low exactly over the hotel, so loud. Breakfast mediocre, small selection, no alternative milk. Smelly, chinsey hotel.

The room was comfortable There was no microwave in the room but a shared one in the lobby