Holiday Inn Express Rochester - Greece by IHG

I was traveling alone. I was given an accessible room that I did not need on the first floor, very close to the front door, next to the laundry. It was very loud most of the night. The shower did not drain correctly, so a large section of the floor became very wet and slippery. The lighting around the sink was an odd color that made it difficult to tell how I looked putting on make-up. I asked staff for dinner recommendations and they gave me a list of all the local places without a specific recommendation. Breakfast consisted of a cheese omelette with no cheese, half cooked potatoes and some bacon. I will not be returning for future trips.

The hotel was excellent except my reservation was cancelled by Expedia, i am currently disputing the charge

Room is clean.

Bed was very comfortable

The property itself is in a great location with a lot of well used locations around. It is being remodeled was was still well kept. But there is no pool witch will not make it a 1st choice of mine but if I am not looking for a pool this place is one that I will return to.

The only reason I marked less than excellent for cleanliness is because there is painting and other improvements happening so it creates an appearance of not being clean. Other than that, the property is kept beautifully. I stay there once a year for a week and it is comfortable and makes me feel safe. The staff are always friendly and helpful, and the breakfasts are varied and plentiful.

A lot of options were present for breakfast!! There were renovations taking place so areas were closed off. Workers started early to avoid the heat. Our room with the King size bed appeared to be newly updated. Beside the work being done, everything was excellent. It’s awesome for a short stay in the area.

Good hotels good service

Clean, comfortable and breakfast was nicely done

Property was under construction which should be listed in ad. Overall room was clean, staff were friendly but had trouble looking up my room

Property was clean and safe, but I’m not certain it was worth the $750 price tag for 3 nights. But that was the going rate everywhere. Positive: very attentive staff, very clean rooms, great bed and pillows. Bean-to-coffee dispenser in the adjoining breakfast room, which had very nice tables and seating areas for the non-breakfast times. Air conditioning in the room worked great. Negative: breakfast was mediocre at best. Some good danish and yogurts, but the hot stuff was not worth eating. My room was not cleaned the first day I was there. Very surprised when I opened the door, having left at 11:30 AM. The second day they put a note on the door at 11 saying that I missed the cleaning hours and to contact the front desk if I still wanted a cleaning. Thought that was odd. First floor was quite noisy all three mornings due to the adjacent staff facilities. Yeah, I would stay there again, but certainly not for that price.

The amenities were nice and it is a pocket friendly hotel.. however the saying “you get what you pay for” applies here. The smell as soon as you walk in is that of mold and smoke. We stayed on the 3rd floor and the smell of that floor was atrocious. It is humid and when you do turn the air on the smell that emits from the AC is also putrid. Carpets were dirty. Bathtub looked as if it had not been cleaned in months. The bedding and towels were stained and dirty. 10/10 do not recommend. What I will say is the man who checked us in was super helpful as they honored a reservation very late/early in the morning. He was able to navigate all the problems in that and do us the service of getting in the room. Shout out to him and his brother (Ricardo) I believe.

The room was nice and clean and the breakfast was great

Was out in a room with the AC broke. Come to find out someone else was already put in that room earlier in the day and complained that the AC was broke. Then got downgraded to a room with two queen size beds. At least it had working AC. The staff was great and the food was ok.

Clean room and bed, helpful staff. Its a smaller place with smaller rooms, cramped toilet/shower room, sink outside that area. Small windows, mine viewing a very close busy 4 lane Blvd. Many food options across the street. Starbucks, etc. Ceiling in room low. Was not as nice as other HD express hotels. Parking lot kind of grungy. Close to a freeway... okay for fast on and off travel. Not much else though.

Breakfast

everything fine rooms clean and comfortable

The room was clean and neat and comfortable

Great location for what we were there for. Lots of places to eat.

The room was clean and staff was very friendly