Hilton Garden Inn Rockville-Gaithersburg

Swimming pool and hot tub wasnt working while I was there

Everything. Except for a personal issue; the bed and pillows were too soft for me, which made the sciatica pain almost unbearable.

Bathroom floor was not clean

Front desk staff were very rude and unhelpful

The breakfast was excelent and we felt very safe in our surroundings.

My wife was sick and vomited all over the sheets and pillows, 3am the staff came and changed and was very patient with us.

Our room was very clean. The room amenities were nice. Temperature climate control was great. Unhappy that we were charged $10 for parking during our stay. Not necessary. Should be included.

Rooms themselves are standard hotel rooms. Breakfast is pretty bad and it was extra time of booking. So skip breakfast. Also staff is pretty unhelpful unfriendly and not interested at all on serving. also they charge for parking. Many better options in the area so unless you get a pretty cheap rate I would skip.

The hvac system and breakfast

$10 parking that I found out about when I got there.

We arrived a bit late and Kalute at the guest service was very helpful and took time to answer all our questions. Great customer service!!!

The food was a mediocre. Save ur money on the food and go elsewhere. My sons medium well burger was pink in the inside. The pool was FREEZING. they did have a lifeguard which was great. He told me the pool was heated....that was a lie! Also the whirlpool was broken. It didnt produce any bubbles but at least it felt like bath water compared to the pool!

The location was great and the staff were super friendly. The fitness facility could use some cleaning and updates.

Great sleep Had to go to the front desk to activate wi-fi

moved me to the third room around 3 in the morning. I would never Stay here again

Hotel is clean and seems to be well kept, but has a very outdated decor. No blackout curtains or blinds. Parking is for a fee. Every single little thing (like bottled water) is also for a fee.

Should be better warned about the $10 a day parking charge and $17 breakfast "buffet" charge.

Very clean and quiet. It’s not to specious.

Convenient location. Friendly dining staff; good service.” Room was older, not updated. Bathroom smelled bad, particularly the toilet; inadequate ventilation in bathroom. King mattress sagged on one side of the bad. Some down pillows were worn and needed to be replaced. Front desk told us they would replace the pillows but that didn’t happen. Front desk: no one at front desk upon arrival; waited about 10 mins and finally walked over to the Homewood Suites side of the building for someone to check us in. The person from Hilton side of the hotel then appeared and checked us in but was curt, unfriendly. We were charged $10/ day for outdoor handicapped parking space although there was a large half empty parking lot. (this was not clear when booking the room). We were charged outrageous $125 refundable deposit for “incidentals” and told by front desk it could take 5-6 business days for the charge to be removed from our credit card.

The staff were professional but not particularly engaging or willing to go the out of their way. The hotel was spotless but could use some refreshing. What aggravated me was the parking now has a mercenary upcharge. I have stayed at the property multiple times and it has a HUGE outdoor parking lot and now they are charging for it (as of march 2026). No parking attendants, or security, just a big lot outside the hotel that can more than service the patrons. NO reason to charge.