Hampton Inn & Suites Sacramento-Cal Expo

However, in this case, I requested for special waiver due to a sudden death in the family that we had to cancel our trip. Not sure if this was a Hampton or Expedia issue but I did all due process to request for waiver. I called Hampton 3 days before and requested for waiver. They told me to process with Expedia. I contacted Expedia to process the waiver. I followed-up with Hampton to make sure they got the request from Expedia but Hampton said they haven’t received the request from Expedia. I got busy with wake and funeral services, that I couldn’t continue to follow-up. To cut the story short, Hampton/Expedia did not approve the waiver. With Expedia, there’s no obvious way to call and physically speak with a customer service representative. Considering the circumstances, I think companies should give special consideration. I don’t think people would make up death stories just to avoid penalties. But in this case, my father suddenly passed away that I had to fly out of the country. Also I had 2 itineraries that I asked for special waiver. One of them was granted, this one wasn’t. It just doesn’t make any sense! For Expedia, I wish there’s a 1800 number to call for urgent assistance. All it had was a chatbox that goes in ridiculous circles.

Clean room and breakfast

The staff was great. The ac was good. The room smelled of dog pee. I would not recommend. I do not know if this was an over sight or if it's normal at this location.

Amazing service and great staff

Good

Great place. The pool wasn't warm so the kids were sad but everything else was great!

Great place to stay, right off the freeway, clean, comfy and great pool and workout room !

Clean room breakfast good

This hotel is in a good location. The front desk reception was warm, pleasant and easy. My room was spacious, clean and the air conditioner worked. The breakfast was decent. I would definitely stay again, if need be.

Room was very clean. I love the breakfast, pool, coffee, and the staff were very friendly. Had a nice chat with the lady who works evenings. Will definitely be back.

The Hampton in worked out well for us. We needed a nice business style hotel. Everything was clean, the staff was great, and we appreciated the free buffet breakfast. The refrigerator and microwave in the room were nice to have. There were plates and utensils at the front desk at all hours as well as coffee and water always available. One evening we saw that there were chocolate chip cookies too.

Very friendly staff, very average breakfast. Pool was clean & refreshing. The gym, while not big is excellent .

Breakfast eggs were not good at all

Clean comfortable room. Staff was friendly and helpful. They have EV plug ins, unfortunately they were out of service during our stay. Check with property if this is a requirement for you.

Good room, comfortable bed, adequate breakfast. Not happy with Hilton charging extra for parking

Perfect. Every front desk employee and housekeeper gave us a smile. Such a great place to stay for our son's sac state graduation weekend! Thank you all.

I stay here all the time when I visit Sacramento and the rooms are clean and the staff is nice. Lack of security

Continental breakfast was yummy

The cleanliness

They had waffles, Danish, yogurt, fresh fruit, omelets, juices, milk, a wonderful selection.