SureStay by Best Western Sacramento South Natomas

I already gave my review

Exceptional

Exceptional

Exceptional

Good

DO NOT STAY AT THIS PLACE! Walls are so thin I heard ALL of the next door's conversation TILL 2AM! Then at 5am I guess the hotel lost power and when they came back ALL of the TVs turned on. Well, the next-door TV was so loud it woke us up, I called the front desk asking to please call next door to have them turn off or turn it down, that's when they let me know of the power outage and it would take a bit to go to all the empty rooms to turn off the TVs. An hour later THAT tv was still on so I called front office and no one would answer so I called from my cell and get an answer. They stated bcs it said someone had booked that room they couldn't just go inside. THERE IS NO WAY SOMEONE WAS ASLEEP WITH THE TV THAT LOUD. At the end I only had like 3 hours of sleep. Breakfast... I asked if they'd bring out more eggs, the answer was NO bcs the amount per day had already been put out. First hotel I've stayed at where they only bring out eggs ONCE during a "buffet breakfast bar"!

M

served it's purpose, we needed beds to sleep and showers. We did not stay in the room all day, We were there for a convention. All we wanted was cleanliness. Pillows were worn; no extra blankets or towels. We found a roach in our closet, and staff denied it was a roach. Management responded to me anddenies it is a problem. It was in the corner of our closet. It is an old facility, in that neighborhood. It is definitely a possibility they have roaches

Nothing Close to a highway, the windows were shutters and couldn’t darken the room.

you get what you pay for. ... decent , clean , accomodating, ... no pool and you can't open windows at the street level, ....

Exceptional

Yes

The room was clean. Staff pleasant and helpful. Coffee and tea available 24 hrs. Can sign in to Netflix prime video YouTube etc. on the TV. No fridge or microwave in room. Could hear people upstairs walking and talking at 2am. We got this hotel because it was close to the Sacramento airport.

Exceptional

Next to freeway No pool

Hair on our towels and bed sheets and no hot water during the entire 3 days we stayed there.

Bad location no hot water thin walls

Convenient location, close to our event A little hard to find

No hot water in the shower

Breakfast ok for the price of the room. Friendly staff. Clean bathroom! Location being right by freeway. I80. Very very noisy ALL night. Couldn't sleep for long periods at all.