Castillo Real St. Augustine Beach,Tapestry Collection Hilton

This was a great Hotel great location. Plenty of Restaurant options nearby. Clean rooms. Beach is steps away.

Access to the beach and the pool

I requested and paid for an accessible room. Upon check in i was informed that the guest that was in that room decided to extend their stay. Note that I didnt even get a text nor any other form of communication prior to my arrival. Though i was given another room, it was not the King size bed i had requested rather 2 Queen beds. As a disabled person, it was difficult to manage the walkin shower which had a wide and high threshold. There were no grab bars which made it even more precarius. I requested a shower seat but was informed they did not have one. They apologized and provided me free parking for the three day stay and one complimentary breakfast. I regret choosing this hotel.

Very good

You could actually get a real breakfast and it was prepared to our satisfaction. The staff was very friendly and done their best to satisfy our needs. The Hotel was a bit more plush than your average hotel. But it could us another elevator, to cut down on wait time other than that it was great.

The new updated version. The new dinning room was not designed well, the open concept felt like a cafeteria and the floors made the chatter loud loosing the elegance and warmth. Rooms don’t offer a microwave to reheat dinner leftovers. I loved making a hot cup of tea in the microwave before bed. Also the bathroom door was awkward and there was water damage on the ceiling in the bathroom.

It was good. Nice. Ac loud but worked. No bidet though :( we as a society should normalize bidets. Maybe this hotel can lead the movement. Thank you for your hospitality ❤️

The property itself was clean and spotless however the staff needs some training improvement, breakfast was ok but we were on a rush and they didn’t provide us with enough guidance, we paid and requested a nice view and we paid a good price and we only had a terrible view to the parking lot

Staff was very friendly and helpful. There

I really liked how nice the staff were and how inviting they were. I didn’t like how I asked 3 different people to help with our sink as the stopper wouldn’t stay up which caused it to have standing water and slowly drain. No one ever came to fix it.

Location and amenities were good AC in room and broken showerhead that needs repairing

Clean and location was great Trouble with reservation

Good We have stayed there several times before We had some concerns at check in. We had already paid Booking.com $ 700.00 for the week. We explained that to the clerk on check in but she charged my card another $ 691.00. We re still trying to get it corrected. My credit card was blocked because of the double charge. We have still not got it corrected.

With two teen girls this was a great choice, so close to the beach and food. Great staff

No long wait at check-in or check-out. Plenty of parking. Beautiful buling inside and out. Our room was well taken care of. Housekeeping refreshed our towels and water bottles and offered more if needed. Access to the beach walking less than one block away. Convienent outdoor showers to rinse off before going back in the hotel. Thank you for a wonderful 3 night stay.

We loved everything! It was so clean and beautiful

Exceptional

Super clean and very well maintained. Fun, comfy pool, walking access to a superb beach, tasty breakfast menu. Loved our visit here!

Superb

Everything Tv reception and wifi