Quality Inn and Suites St Charles - West Chicago

Location Nothing…very dated.

Exceptional

Pleasant

Exceptional

The owners have done a very good job of renovating and maintaining this older building. We would be fine to stay there again and again.

Exceptional

Staff was mildly attenuative, when they could raise their eyes from their cell phones. Breakfast was poor quality, no proteins of any sort and very little variety. No eggs, No meat of any sort. Stale bread and only bananas for fruit. For the price of this hotel, we should have had better quality and variety! Now let's talk about the size and layout of this facility! The walk from our room on the backside of the hotel was almost a quarter of a mile to walk! I'm not kidding! The layout is a large U shaped building and our room was at the last end of the U. The walk to get coffee in the morning really got our step counts up! And the key cards timed us out and we had to walk to the front desk to get our keycards recharged just to finish loading up our car! And this was at 8 am! After we had already walked the quarter mile to get coffee! I forget to mention the dead bug in the hallway halfway around the giant U building! No ordinary "service", as it had to be requested before 11 am! Our rooms was never even straightened up and linens were never changed, even on a two night stay! Last time I will stay at a "Quality Inn's and Suites" in my life....unless it is the ONLY choice left to us!

Freezer highly frosted Exterior door access broken Dramatic up charge for pets which was included in my original booking filters Unremarkable breakfast

Exceptional

Passable

Bed was nice and the pillows were nice bathroom was nice and the room smelled good it was clean Pool was outside and not inside and the refrigerator wasn't cold and the air conditioner made a lot of noise kept coming on and off all night long and I couldn't get an AARP discount or a CDL discount or a senior discount and they made me pay $50 for deposit and I told him I didn't want any non-essentials or whatever that was so I had to come up with about $150 to stay here tonight and have to wait 2 or 3 days to get my $50 deposit back which I didn't have the money to do cuz I've been out of work and I'm here on a new job that's not working out so I got to try to find a way back home to Phoenix and the Domino's Pizza that delivered here was horrible

After going to bed, someone open our door. Honest mistake, but again, come on... Finally our fridge hummed loud enough that we had to unplug it to sleep.

Room clean

Nice enough to spend a night. Do not expect more than that

Good location near st Charles There was a bug in the bathroom..

Bad

Staff was super slow at check-in, took almost thirty minutes. Room was dirty. Fan rattled all night. Everything was just “okay”. You get what you pay for i guess. Not very “quality” though.

In our room the doors on the dresser were about to fall off. The bathroom sink barely drained. The deflector over the hvac system in the room was falling off.

Good room. Good Location. Room was a bit musty smelling.

Room was a bit musty smelling.