Candlewood Suites San Antonio Airport by IHG

Exceptional

Very good

Exceptional

Everything! Nothing

I loved the closeness to the airport, restaurants, the mall and other shopping locations. The shuttle service was great, my wife and I got to the airport at 1:30am due to delays, we didn't get a rental, so we called and there they were, in less than 10 minutes. The Hotel is very quiet, beds are comfortable, room is clean. I love that I could have a complimentary hot cup of coffee whenever, just as advertised the Hotel is very decent. When we were checking out, on Tuesday September 29, 2026, the Caucasian Lady at the front desk was on a call, she didn't acknowledge me, much less to know what I was there for. 18 minutes and 2 phone calls later, she finally acknowledges me and only says she's sorry. When I gave her the cards, she realized that I was upset, she then says she apologize for the wait. At this time the damage was already done, so I walked off to avoid having an argument and left the hotel. This was my first time at Candlewood and we had a wonderful time, except for checking out. We booked the hotel prior and are scheduled to return to Candlewood on Friday October 2-4, 2026, right now I am considering to change my reservation, because of the Lady's front desk mannerism.

Nothing at all Dirtiness and car break in trash no pick up dirty carpet poor customer care

Disappointing

Exceptional

Location. Staff. Old. Needs updating. No towels, just a few hand cloths. No safety bars in bathtub.

I ENJOYED THAT THEY CHARGED EXACTLY WHAT THEY SAID THEY WOULD CHARGE. ALSO THE STAFF IS ALWAYS FRIENDLY AND HELPFUL.

Good

Close to the airport Pool area. Lounge chairs were broken.

Passable

Exceptional

Very good

All staff members in the hotel are helpful and polite. I will stayed again next time I am travel to San Antonio

Exceptional

Great location. Awesome customer service

Good

I did not stay, they wanted more fees for damages to the room and I had not even checked in yet. So I said no thanks, I will find another hotel and I did.. Which was cheaper and butter service which did not charge me for room damages.. You need to include the room damages charge along with the room rate so all customers just check in without any surprises.