Estancia del Norte San Antonio, Tapestry Collection by Hilton

When we arrived, there was a long line at check-in, and our room wasn’t ready even though it was an hour past check-in. Traveling with young kids after a flight made it a little frustrating, but the front desk staff was very polite. In fact, every employee we encountered had great customer service—they just seemed understaffed. The room was a decent size with a mini fridge and table. It looked clean at first, but our socks quickly turned black from the floors, and the shower head had noticeable mineral buildup. We also didn’t have enough towels and had to follow up before receiving them around 11 p.m. Housekeeping didn’t arrive until we returned for the evening, despite requesting service earlier in the day. The food was decent, and the pool and fitness center were small but adequate. The microwaves near the ice machine also needed cleaning. Overall, it was reasonably priced and fine for a short stay. It wasn’t a bad experience, but it wasn’t great either. I’d say it’s worth trying for yourself, but I’m not sure I’d stay here again.

Had to wait 2 Hours to book in my room. Waited 1 hour in the lobby to be able to get to the register just for them to tell me rooms weren't ready.

other than that clean room! nice staff!

This was a very beautiful place to stay. The aroma when you walk in will have you feeling very relaxed, it smelled like a vacation. The only down side (WHICH WAS NOT THERE FAULT) would be it took me about 3 hours or more to be checked into my room. But they were very accommodating due to this.

Took them 6hours to get my room ready but other then that the stay was great

The room that they switched us to was terrible and it felt like this was done intentionally as retaliation from the hotel. The manager said it was only for Friday night since it was already midnight when we had to switch rooms. Again, all while traveling with my two babies. This room was not better than the first but because it was a holiday weekend, all the other hotels were booked and we had no other option than to remain at La Estancia Hilton. The shower had rusted metal with sharp edge on some areas. One of the beds was broken on the inner corner and fell to the side. The A/C released some dust that aggravated our allergies. As bad as this was, it was not the worst. This room is not up to code and should be reported immediately to avoid a fatalities. My 1 year old child tripped near the window. The chain link used to raised the curtains was not properly secured to the wall and the metal chain was caught around my baby’s neck. Thank God I was nearby and able to immediately assist him, avoiding a catastrophic end.

Prepare for a very long check in process. We waited in line for 30 minutes and rooms were not ready.

My husband and I had our wedding reception here 25 years ago (when it was a different property). We recently returned for a quick trip and booked a room here. While the property still has beautiful bones and everything was clean, I was not as impressed as I had hoped to be. Staff was definitely not welcoming (with the exception and a shoutout to Joeie in the bar who was awesome). Also, a person had their truck broken into over night (we had parked right next to them- we were the lucky ones I guess) and the staff did not seem at all phased or upset when the lady was making her report. Overall, nice place but could use some love.

Everything was great

Great location

The room was clean and the staff was great.

The staff was great. We enjoyed our stay.

Rooms booked were not available. Staff was unhelpful and rude, pointing out that this is what one gets by using hotels.com or any other instead of booking directly with the hotel.

The hotel staff was exceptional. Everyone was helpful and friendly. We had one issue with the hotel shower (the hot and cold water were reversed). They immediately sent up maintenance (who was friendly and helpful) and the problem was taken care of.

When we arrived it looked clean and comfortable, the first night there went well, we found a bug on the closet but that wasn’t the worst part, we had went for my sons ceremony from the airforce basic training, so we were very tired when we got back, someone stuck a do not disturb sign in between the door(not on handle) so our room haven’t been cleaned, we are a family of 4, every single night we had to keep calling to request more towels as it was always 2 towels in the room, the third day they “cleaned” the room, the table had still some stick stuff from the dinner we had the previous night, the bathroom was the same still dirty but with an extra toilet paper that’s all. We made sure to gather the trash in bags and left our luggage’s in the closet so it wouldn’t be on the way of cleaning and even so, it was not done. The hotel is definitely beautiful, I think they just need to do better on maintaining the rooms actually clean and to pay more attention to the guests needs, we shouldn’t have to keep calling them for something that should’ve been done.

We usually stay close to the river, but the noise and late-night activity make it hard to get any rest. On top of that, the parking fees are outrageous. This was our first time staying here, and unless something changes in the future, this will be our new yearly spot! It was clean, peaceful, had beautiful scenery, and best of all—FREE parking. Staff was friendly and helpful. We couldn’t have been happier with our stay!

Clean property and pleasant team.

I did not like that the hours for breakfast at the restaurant were not specified correctly. It reads until 11a.m. we were not allowed service because the last order is taken at 10:30 which as I mentioned was not noted. We entered at 10:40

It was our first time staying here and everyone was really helpful and kind, professional. Room was clean and had doors that open to the balcony overlooking the pool area, which was beautiful but quaint. Easy access to everything and breakfast was delicious and prepared with care. Parking was free and easy. Stay here! You won’t regret it.

This Hilton Property was perfection. It exceeded my expectations. We are looking forward to visiting again. I highly recommend this hotel for your next visit to SA!