Fairfield Inn & Suites San Antonio Airport/North Star Mall

The bathroom had a dirty bandage from before us in the shower. The last morning we were there they said the toaster broke so no bread product was available. The pool had a ring of some kind of grime around the walls. The rooms and sheets were mostly clean and it wasn’t the worst, but we probably won’t be staying there again.

The body wash ,shampoo, conditioner dispenser was installed entirely too high and practically unusable. No exhaust fan in restroom, no ottoman for small chair, small counter area by sink, very small bathroom. Breakfast not good at all,toaster broken so no toasted bread or bagels. Very friendly staff, very very very slow elevator. I will never ever stay here again.

- [ ] Hair in the microwave - [ ] Stain in the tub - [ ] Stain on curtains - [ ] Hair on the bathroom floor - [ ] Privacy deadbolt don’t lock - [ ] Peep hole does not have a cover for privacy - [ ] Guest should be informed that they must buy a pass for the gate in order to not be charged each time they enter and leave out - [ ] Toilet paper holder has rust on it - [ ] Iron does not work/leaks water - [ ] Ironing board is dirty - [ ] No full length mirror in room

Over all the stay was ok. 2/5 stars. The breakfast was just NOT very good. The staff at breakfast made sure to let us know every morning that they weren’t going to make anymore food after 9am when breakfast ends at 9:30am. The variety selection wasn’t too great at all. We had “breakfast tacos” (or so they called it that) for 2 mornings and it just looked like they recycled the food. French toast was stale. The fruit tasted old. Definitely won’t recommend this hotel to anyone. Everything else about the hotel was good besides the breakfast in the morning. It was a free breakfast but I’ve never experienced such a horrible “free” breakfast.

Check in system was down, it was hot in the lobby, sofa bed was not useful at all

Super limpio espacioso

The room smelled strongly of cigarette smoke. After using a few sprays of my personal Lysol, it was more tolerable, but I would not stay here again.

The swimming pool needs some good cleansing The worse of my stay was when I was not aware that I was being charged every time I went out. It was not my car that I was riding, but because your company has the vehicle information it was automatically process. I had your account from previous users m ay hospital So I don't remember, if I had to pay or not but, I am a senior 76

Room clean bath tub needed to be clean better. Everything else was ok

Nice quite location, needs upgrades and dont like that o have to pay for parking. Overall 7 out of 10

Not very friendly at check in!!

Staff was great and hotel was in a good location. The room i stayed in smelled like mold and the bedframe I believe was broken.

The breakfast was OK. It was eggs, sausage, and some French toast. the only thing I would’ve liked was if they had the French vanilla creamers they had some, but I don’t know what kind they were and they were alright just not flavorful Actually for the price, I got exactly what I was expecting so there really wasn’t anything I did not like it was clean. The beds were comfortable. I would’ve liked a couple more pillows on my bed but other than that, it was OK.

Great place to stay clean Rooms, friendly staff and morning breakfast. Close to the Mall and great restaurants.

Quiet N/A

Clean room and staff really good

I reserved a King Room and to my surprise I checked in and went up to the room only to find out that I wasn’t given a King Room, instead a double bed room. When I went down to the check in desk and complained about it, then and only then was I told that the King Rooms were overbooked. Mind you, at the time of my reservation, there was still 5 King Rooms available.

I didn’t got a chance to enjoy breakfast because I left early before they served breakfast

The receptionist wasn't usually near and we would be waiting 10-20mins for someone to help us, check in or checkout

Good