Candlewood Suites San Antonio Downtown by IHG

Customer service A more convenient ice machine on the upper levels

We loved how it was so close to many attractions and that it was close to the freeway. So convenient and safe. Also loved how friendly the staff was and everything the hotel had to offer. Pool was cleaned and there was a free laundry facility. There was almost nothing to dislike. The only thing I would say is probably the rooms could be cleaned a bit better especially around the edges of the bed. Otherwise everything seemed great.

The hotel was so nice. They had a little room in the lobby with snacks and ice and coffee which I loved. The room had a little kitchen. It was such a nice stay and room. I loved it and would definitely be back. The people above us sounded like they were doing jumping jacks or moving around all of the furniture all night long. Even after complaining to the office at 2am they continued. Complained again at 5am and they still continued

Close to downtown Not enough towels, not enough hot water parking was tight

Easy access to the property, easy to find, plenty of parking, check-in was a breeze, we had a queen, size bed, kitchenette, and bathroom, it was roomy large closet. We didn’t use them, but there was silverware pots and pans a stove, a microwave a dishwasher.

Nice and roomy, clean and comfy. None

Room was clean. Staff was very helpful. Kitchen was well stopped. Parking was convenient. Only thing missing would’ve been nice to have a hairdryer in the bathroom.

A friendly greeting when coming in or going out, clean, spacious room, free washing facilities. N/a

Look well maintained

The hotel upon walking in had a smell. The elevator and the hallways were hot and smelly. The room was clean and no smell. Staff was welcoming.

Room smelled like dog and there was food left in fridge from previous stay.

Good location

Good and quite location. The room was perfect.

The rooms were nice, clean and spacious. The second room that we used, unfortunately the hot water was hard to get on the first night; then later the toilet was a problem not flushing fullly. The front office did help quickly the next morning and gave us another room the second day.

I was most impressed by reception staff they all went above and beyond to make our stay unforgettable through kindness and professionalism . I always prefer hard flooring as oppose to carpet in rooms.

Good

Great staff and Nice rooms

Every employee was very kind and helpful. The room was clean and they fixed the light that started going out while i was there immediately.

Location, staff , facilities every was perfect. Clean modern rooms and fantastic facilities. Would definitely stay again. Close to river walk $8 in uber . 5star stay Nothing!!

Wasn't able to make it due to weather conditions and y'all hotels.com suck because y'all wouldn't accommodate me as far as refunding me or giving me another day some other time