Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Tv vieja

The hotel had an unpleasant smell, and the room wasn't very clean.

For the price was okay. Shouldn't complain

This is poorly maintained. Property needs renovated asap.

I liked that the bed was clean and that there was a fridge and coffee in the room. I also liked that the breakfast was included, even if it wasn't all that great of a meal. The common areas were seemingly clean too. The towels were clean and the room itself was mostly clean. My bathtub was partially stopped up, so showers would result in me standing in about 2 inches of water. The shower head was one where you could choose your stream type, except it did not work. The toilet also constantly ran. The carpet felt gross to walk on. The room's phone also did not work and when I tried to call the front desk on my cellphone for a question about my stay, they never answered. I called several times and never got answered by staff or an answering machine. When I told the clerk of the issues with my room, he apologized for the inconvenience, but nothing was done to fix the problems during my stay. I would have liked to atleast have the tub's partial clog cleared, but I just had to showing in standing water. The 4th floor hallway and common areas had a broken AC unit so it was uncomfortably warm going to and from your room. The breakfast was kind of a minimal effort affair. Fruit was predominantly just apples and they didn't have enough tongs for the hot trays. The dining area also was seldom cleaned.

it ok

The TV and AC in the small room didn’t work; AC where the Queen beds are leaked.

It was ok but after driving almost 6 hours to get to the hotel wanting to check in since it was already 3pm, was the only disappointing part since the room wasn’t ready, we waited around the lobby area, but didn’t mind the room once we were able to go into the room, it was conveniently located where we had our weekend plans.

Nothing Nothing

People was broken into cars, 3 cars got broken into

You get what you pay for. Cheap accommodation, staff is friendly, free breakfast. The property itself is a little dilapidated. Graffiti carved into the elevator door, broken tiles, janky window shades, just seems like not enough money is going into upkeep and repairs overall. Also not a fan of the driveway entrance/exit. Otherwise, sheets were crisp and clean, bathroom was clean, the place served its purpose as a place to sleep for a few days.

I was not able to use the room because I was running late for the check in and it was like a no show and the staff couldn't do anything they suck

It was a dump

Enjoy a clean/fresh bedding,delicious breakfast, friendly courtesy staff

Not good

Breakfast and location was great, price for hotel was great. The toilet did not function correctly. The toilet had a slow drain. Any business left was not draining. I notified hotel staff on night one. No maintenance person came to check on the issue. On night two I notified the staff of the toilet issue again and was told no maintenance staff was available. I decided to ask for a plunger and snake to clear the blockage. Prior to me fixing the issue my family had to get keys from the front office to use a guest restroom for 2 nights.

My family and I were put in a room with inoperable ac. When I advised the staff I was told the room has ac issues, yet it continues to be rented out. If this was not an issue the stay would have been great

The front desk attendant was very rude and the bathroom in the room was dirty. The breakfast was good.

The pavement to enter and exit the establishment was terrible, the room i was in had mildew on the ceiling and the phones didn't work to call the front desk.

Superb