Hotel Indigo San Antonio Riverwalk by IHG

The only negative was that their pool was closed due to some issue...and I can't fault them for that as maintenance/upkeep/repair issues can happen any time, any place.

Staff was very friendly. Thank you Adrianna front desk. Coffee and food was great. Great service at restaurant. Only down side was pool out of service. Other than that excellent. Will definitely come back.

A great location to the Tobin and on the quiet side of the Riverwalk. Our room was clean but the hallways and public areas are a little dated. We would stay here again.

Valet takes 30 minutes, room wasn’t ready at 4pm, AC wasn’t working in room, pool was closed

good

The hotel looks much nicer in the online photos than it does in person. The rooms were outdated, and the beds were some of the most uncomfortable I’ve ever slept on. The staff was, for the most part, rude, disrespectful, and unhelpful. I requested extra towels and bedding during my stay, but they never arrived. Instead of being accommodating, most employees came across as snarky and acted like helping guests was an inconvenience. The pool wasn’t even working, which was one of the reasons we chose this hotel. On top of that, valet parking cost $100 for just two nights, which felt excessive. The only positive part of our experience was the valet attendant. He was friendly, courteous, and the only employee who made us feel welcome. To make matters worse, when I called I wasn’t given accurate information about the property or its amenities. Had I known the true condition of the hotel, that the pool was unavailable, and what the overall experience would be like, I WOULD HAVE DEFINITELY STAYED SOMEWHERE ELSE !! For a hotel charging over $700 for a two-night stay, I expected clean, comfortable accommodations, courteous staff, and the amenities that were advertised. Unfortunately, this hotel failed to deliver on all of those expectations. I would not stay here again, and I would not recommend it to anyone.

No hot water, far at the end of Riverwalk and pool not in service.

Ashley at the front desk.

I chose this hotel because of a visit from about 16 years ago. While the property was clean, I had to keep requesting towels and toiletries from housekeeping which should be replenished daily. They removed all microwaves from individual rooms and placed one in the hall for each floor which is an inconvenience. The quality of the hotel has diminished from previous years. The staff wasn’t bad, most were friendly. And expensive parking cost with limited parking spaces. I was disappointed, was excited reminiscent of my last stay. I could’ve booked a motel 6 and got better housekeeping, a microwave and free parking for a cheaper price. I stepped up my booking for a fancier experience that wasn’t fancy.

Parking is very expensive

Stayed in a balcony room was as promised I would just be sure to specify that you would like a river walk side balcony

Spacious, updated room and nice bathroom and great shower. The restaurant downstairs has nice staff and very convenient. You can walk to the Riverwalk from the hotel patio. I loved that it was quite peaceful on the Riverwalk, even on a Friday night it was quiet. I'd return and recommend!

Excellent hotel

The hotel was right on the river walk. Staff was really friendly.

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Excellent place

Everything was excellent

This hotel was very cute and had a very Tuscan vibe. The particular room we were in was huge and was tucked away in a corner with a little bump out balcony with an over look of the Riverwalk and pool. The location is very quiet compared to other main hotels on the Riverwalk and it is about a 30 minute walk on the Riverwalk to get to the main Square with all the food, people and attractions.

We had a wonderful stay! The room was clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always willing to help with anything we needed. The location was convenient, and the overall atmosphere made us feel relaxed and at home. We truly enjoyed our stay and would definitely recommend this hotel to family and friends. We look forward to staying here again in the future!

Nice property, excellent location and polite staff. Not a fan of whatever they are using for an air freshener or cleaning solution; our room had a really strong smell.