Thompson San Antonio - Riverwalk, by Hyatt

Really nice and clean. The staff not only professional but super friendly as well. From valet all the way to the 20th floor. Thank you

Staff was always incredible! Very high-end vibe, valet spot on. Front desk experience quick and helpful. Great view from rooftop Terrace .Thx 🙏🙏🙏

We couldn’t check in until 4:45. Ac wasn’t working, even after sending someone up who claimed it was fixed. No hot water in morning. We told staff and night and was offered $100 room credit and was told “Sorry, it’s hot in Texas”. Room was $600 and would not stay there again. Thompson in Nashville and Dallas was wonderful but this was an entirely different experience.

Artwork

also it was her bday and the front desk left cake and a bottle in the room when we were out. it was very nice and thoughtful of them. Thanks to everyone. no complaints on anything, just a little pricey, valet parking a little high as well ( there is no much options to park around) so it was neccesary to use the service, but it was worth it overall.

Great property

The staff at the front desk were very kind, patient, and welcoming, which I truly appreciated. Unfortunately, the room was just okay and had an unpleasant smell during my stay. The overall design and atmosphere of the hotel were a bit disappointing and didn’t meet my expectations. I’ve stayed at the Thompson in Houston before, and while every property is different, this location didn’t deliver the same experience. Considering the price point, I expected more value and a more polished overall stay.

Beautiful property, loved the rooftop pool

Look, the property was “fine.” But if it’s advertised as a 5 star property and charging significantly higher rates than the competing properties (which are more conveniently located on the riverwalk) then this is clearly a disappointment. There were numerous maintenance and staff issues, the room was very small and sparsely decorated. It was ok…but terrible value. I will not be back.

Thanks for the upgraded room! 🙏

ALL The pillows smelled bad like a sweaty head. Cover duvet had a hole in it

Everything, location on the quiet side of the riverwalk, super modern building, great main lobby, great rooms. Nice pool and gym and excellent staff The restaurant upstairs is not very suited to breakfast, they missed to have espresso coffee for instance available one morning

Everything was amazing

Great hotel on a nice spot on the Riverwalk.

Food was average.

The bed height and comfort.

The property was beautiful but my check in was lacking a lot of information; breakfast times, location, available amenities were not explained to me but the staff was nice and professional. The property was beautiful and my room was a great location. The items in the room such as shower steamers being a charge per use was very disappointing for such a distinguished brand as Hyatt! Overall the room was nice & very clean! 10th floor had a decent view, breakfast with a view was nice; too windy for outdoor eating though.

Great hotel! Front desk Kevin was very efficient and attentive.

Everything about this place was amazing!

It was clean and confortable It is overpriced