Hyatt Place San Antonio - Riverwalk

I was impressed by this property. The rooms are clean and the property well maintained. Definitely recommend.

The room was clean, bathroom was a little small but everything else was fine. The staff was very friendly and polite.

Place was clean. Staff very helpful. I commented to staff that the pool water didn’t look clean. That very evening staff closed & began draining & cleaning pool. Appreciate the quick response.

Clean room, friendly staff, free breakfast daily were amazing.

Excellent!

The staff was generally unfriendly, and the customer service left a lot to be desired. The biggest disappointment was the pool. My kids were so excited to swim, but when we got there, the water looked like a swamp. It was clearly not in a condition anyone would want to use. The parking fee was also outrageous. While I understand I should have noticed it before booking, I honestly didn't see it until after receiving my confirmation. Even so, none of the surrounding hotels charge anything close to what this property does, making it feel like an unnecessary extra expense. After our two-night stay, we chose to book another hotel to extend our vacation instead of staying here. We could have remained at this property, but there were simply too many inconveniences to justify it. To make matters worse, the iron in our room leaked a brown substance all over my white shirt that I had planned to wear. The stains never came out, and the shirt was ruined. Something as simple as coffee was another disappointment. Every other hotel we've stayed at has offered complimentary coffee in the lobby. Here, when we asked where we could find some, we were laughed at and told to go to Starbucks. Finally, the breakfast staff seemed unhappy and unwelcoming every morning. A smile and a friendly attitude go a long way in hospitality, but unfortunately, that was missing throughout our stay.

Room was spacious, however bathroom was small. Pet fee is high. If no damage should get some back. Website said 25 dollars for parking and it was 27 dollars.

The location was excellent! The staff was very helpful with everything!

Great hotel -- cool location on the Riverwalk. The breakfast was great, bed comfortable and the AC worked well -- which is important in Texas. Note they charge you to park.

My family of 5 had a great experience!

Two teens and an adult. Double room was perfect. Great location. Great breakfast. So much fun!

The staff were super friendly. It was clean and smelled amazing! Our room was clean and exceeded our expectations. The bathroom is slightly smaller than what we would’ve liked but it was overall great.

All the staff were helpful and friendly. Very clean and maintained. Would stay again.

Everything was perfect

I will never stay again at this property

Perfect location for us, walking distance to all the attractions

Nice place however our room was not cleaned for three days and manager didn’t seem to think it was that big of deal and blamed us for having sign on door

Muy buena opción en Riverwalk

I didn’t try the breakfast myself, but my family did and they said it tasted funky and the pancakes weren’t fully cooked the cleaning was good when we got in the first day they made our bed when we left for a few hours they made the bed and organize your room a little. It’s pretty spacious, I liked the double sofa.

we tried to use hair dryer but the dryer smelled like burning and them power went off, we ordered another hair dryer the same thing happened. breakfast very basic .