SpringHill Suites San Antonio Downtown/Riverwalk Area

My only complaint was the parking. Upon check in you’re slapped with a $35 parking fee ( plus tax) for a tiny parking lot. The overflow parking is across the street at the end of a public parking lot. Not a fan of hotels that don’t disclose this extra fee at booking

Had a great stay when I arrived and checked in the $35 a day parking fee was unexpected but obviously paid it they also charge another $5 per day for cleaning the room parking lot is very small so you’ll have to park across the street still

Great stay, staff was friendly and everything worked and was clean!

And hotel is super clean. Staff was wonderful in locating my granddaughter’s watch we thought we would have to leave behind. Super helpful and great staff. Nice pool amd to top it off, a complimentary breakfast.

Absolutely a great stay. Very clean. Staff was extremely helpful when we checked out and left when I discovered I left my purse in the room. Will definitely stay again.

The stay would have been an enjoyable one, but the air conditioning was set at 74* and supposedly would cool once the motion sensor detected movement. The room never cooled and when asked about it we were reassured it would work. That is the only complaint was not being able to sleep comfortably due to the room being too warm.

While I was waiting, I noticed someone had left their bed sheets on the front desk with a note on them (since no one was AT the desk), and I quote: "Can we please get a new sheet. This one has a blood looking stain on it. Also a pillow and blanket. Room X." I paid for the room on Expedia. When checking out, I noticed they were trying to charge my card AGAIN for the room. Luckily I spotted it, and the manager removed the charge. Also, for some reason it took 5-10 minutes to get hot water in the shower and sink. Apparently the water heater is a LONG way from the room. Never staying here again.

It was in a very convenient location. We literally walked to the Riverwalk in about 7 minutes.

There was no body wash in the shower. The container was empty and it took almost 5 minutes to get hot water this morning. In the shower. The toilet seat was loose and had to be tightened before we could use it.

The management, not so much. So we checked in and the next morning we woke up with bites all over us in spots you don't want bites. I immediately told the front desk who said they would let their manager know. We got our things and left (were supposed to stay another night). The manager said he would have the room inspected and let me know so they could possibly provide a refund. After 4 phone calls, I still have not heard from him. Frustrating and disgusting.

The maid walked into our room while we were undressing. Accidents happen but I have never had that happen before. I thought we locked the door but I guess my spouse accidentally unlocked it. I’m not sure. In my book, walking into a guest hotel room without knocking is unacceptable. The ceiling in the bathroom had mold. Also, there were way too many people there to enjoy the complimentary breakfast. I’ll pay a little bit more than hotel room next time.

The rooms were clean and comfortable. I would definitely stay again in the future.

Great job guys! Totally enjoyed our stay!

Hotel need upgrades especially being right by the Riverwalk! The showers had permanent stains and it seemed like it could be cleaned better. I’ve stayed at better Springhills before and this was on the low end of them. Staff was nice and helpful!

Loved the location of the hotel and the staff was very awesome! Breakfast was a let down. No waffles, no butter, watery eggs, but the coffee was on point. I traveled with my mom, daughter, and 2 grandkids and the room was fantastic, loved the trundle bed and it was perfect for my grandbabies.

Staff was very helpful and friendly. Room was very clean. Two blocks away from the river.

We stayed 2 days and our didn’t get cleaned no clean towels our trash didn’t get taken out also wasn’t told I would get charged $75 for parking

Very satisfied with the customer service except for the leaking water under the AC which caused wet carpet and uncomfortable smell. Overall everything is good.

Friendly staff, great breakfast, and very nice pool!

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