Plaza San Antonio Hotel & Spa, Autograph Collection

Love staying here! Always smells amazing when you walk in. Chad at the front desk has gone above and beyond to make our stay comfortable.

I have stayed in a lot of hotels in the last 20 years and this might be my favorite one of all time. The reason why was the staff. They all seemed so happy, enjoying their job, happy to help. I didn't feel like I was in the US, but instead another country. The hotel is beautiful and the beds and towels were great, but whomever is managing this hotel - kudos to you.

Beautiful pool right in the heart of San Antonio Nothing - everything here exceeded expectations

Exceptional

Exceptional

Overall experience was wonderful

Staff was amazing

Family friendly....great pool....concierge service was great!

Exceptional

The room was perfect , but the check out was not when I learned of an extra destination fee that I was unaware of and after Luke explained it to me what it was and how I was suppose to get a card at our check in , I learned I could have used during our stay . So we lucked out on that but Luke kindly fixed that for us. Also there’s a $400 dollar hold on card even if you pay ahead of time in full . Didn’t see that anywhere posted but other than that it was a nice place that we spent our anniversary at. View was definitely amazing along with outside balcony 💗

It felt like a resort with the outdoor pool and bar. The staff is very friendly and the hotel had everything we needed.

Disliked: As someone who travels for business, it was frustrating to not find any quiet corner on main level to have quiet cell phone conversation. The music/sound in lobby, conference room open area and bar areas was way to loud during morning hours from 630am - 10am.

The room was clean. The beds were comfortable. The staff (Luke!) was friendly. We didn’t have breakfast there but loved the bar. Location was great.

Exceptional

We came here to celebrate a recent birthday as a staycation and we were very happy with the choice we made. The hotel is in a great location and the grounds are so beautiful, especially the large garden area. The room was spacious and comfy but the best amenity was the amazing balcony overlooking the gardens. We will definitely be staying here again!

This place was such a refreshing surprise! We didn’t know anything about it and omg it exceeded all expectations!!

The Best. Stay here anytime

Everything was incredible everyone was very helpful.. Just incredible stay.

We have stayed here before and loved it so we decided to come back! It’s a fantastic location, very clean, and quiet. As much as we loved our original stay, seems this time we got shorted. Rates were much higher than previously, and I particularly did not like that we were ‘given’ a $25 daily food/drink credit within the rate yet it wasn't truly a credit for such. As a Bonvoy Marriot member we were given 2 complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high speed internet. However, it is not clearly explained while booking nor was the front desk when checking in the fine print. It wasn’t until we opted to have breakfast the following morning at Corriane. Service was slow but we understood as it seemed understaffed, and it was made clear by our server as he seemed very stressed and scattered. We overheard other parties also complain about the service/incorrect orders and/or missing items. Our server did not get one of the side items we requested, but at least the gentleman who seemed to be a supervisor corrected the error immediately and brought it soon after we got our food. Then, when the time to pay our tab, I mentioned to the server that we had the $25 food/drink credit to which he said he had nothing to do with it that we just charge it to the room, then at checkout the front desk would take the credits accordingly. Plus, he said that he didn’t even charge us for the coffee, yet neither one of us had coffee with our breakfast! We politely agreed and moved on, but stopped by the front desk to ensure this would be the case. This is when Ian let us know that the $25 food/drink credit is ONLY available when ordering food/drinks at night time! We already had other plans for that evening so eating at the hotel was not going to happen. I explained to Ian this wasn’t explained properly during booking nor when checking in. He apologized and said ‘they would take care of us’. Later that evening, we thought to take advantage of the free drinks at the bar at least.

Amazing hotel! Great amenities and short walk to Alamodome!