SpringHill Suites by Marriott San Antonio NW at The Rim

I was very pleased with my stay but the pool needed cleaning it was a little green

Room was very nice and clean, delicious breakfast, staff ok

First and foremost, the staff was excellent, nice friendly, welcoming staff. The location was amazing! Right in the heart of all the shopping and great restaurants they even gave you access to the Life Time gym right next-door. The downside was the property itself. For the location I expected the property to be a lot more maintained than it was. My room was absolutely terrible. The toilet was nasty and the shower was very nasty and moldy. My kids and I actually showered with our flip-flops on because the shower looked that disgusting. The carpet in the room was peeling away from the walls at the corners. The location was great, but I will probably never stay in this hotel again. They definitely need to do some updates, especially if I’m paying close to $250 per night. if I ever visit San Antonio again, I will definitely choose another hotel in the same location because the location is what made the stay great. Perfect location! Please update this hotel!

Rooms were clean, very nice, will stay again

I had a wonderful stay at this hotel. The staff was friendly, welcoming, and always willing to help. My room was clean, comfortable, and well-maintained, making it easy to relax after a long day. The hotel was in a convenient location with easy access to nearby restaurants and attractions.

There was a bug in our bed and the room was basically falling apart. Doors off hinges, stains, missing pieces, trundle bed was stained and old… other than that, was nice.

Everything was great for our stay. We didn’t get to use the pool because of weather. Also the breakfast is great but gets very crowded at times.

My friends and I realized the bathroom had not been cleaned properly. Toilet bowl was dirty, floor was sticky and shower had an excessive amount of hairs. Unfortunately the friend that found shower in such conditions, did not take a photo of it to make the report. It was very late at night, she was tired and we had already been to reception to request toilet paper and blow dryer. Next morning I asked a cleaning crew member if she could clean the bathroom and described what we had found. She took care of it.

Great place, we stay here annually an it never disappoints.

Very clean hotel, comfortable bed and amazing breakfast!! Will definitely stay here again!

The front desk gentlemen James was extremely helpful

We were there as a big group. The stay was great. Hotel and rooms were clean and well kept. The staff were amazing! Especially the front desk staff! Always helpful and interactive. Very friendly. Special shot out to Iris! She was amazing from day one till we left. Thank you! Also if you have the bonvoy membership you get access to Lifetime next door, great pools there.

Breaks fast was excellent Monday- Wednesday. Thursday - Friday was terribly overcrowded and there was no room to sit!!!

The hotel was extremely crowded during our stay and a little loud at times. It was also somewhat concerning that there appeared to be issues with vehicle break-ins. One entrance was blocked, but they did have security on-site actively monitoring the parking lot, which was reassuring. Our room was large enough for our family, but it definitely needed some repairs and extra cleaning. The sliding bathroom door appeared to be broken, there was a bathroom light hanging down and not fully attached to the ceiling, and the bathtub, while not extremely dirty, needed a deep cleaning. Overall, it was a fair place to stay, but it felt a little overpriced for what we paid.

Spacious suite to sleep my whole party. The only negative is that, compared to some other hotels, the breakfast is not as good.

friendly staff and welcoming; best hotel in san antonio; this will be our hotel of choice every time we visit san antonio

Good

The rooms were outdated especially the tub. The bed linens had stains on several of them.

Wonderful staff, great location, very quite to be near so much. The pool

Exceptional