Studio 6 Extended Stay - San Antonio, TX - Medical Center

Roaches are terrible!!!!

Property was easy to check in to but I was not given the room I booked and was dismissed by the staff who indicated they overbooked and nothing could be done. They overbooked and had to give me a different room that requested. They tried to gaslight me that I had booked the wrong room, but when presented with my booking confirmation stated all my preferred room had been booked even though I booked a week in advance. There were several roaches and the floor was unswept. The door did not secure properly without having to jiggle the handle and push in. There were no blankets on the bed and only 1 sheet.

Horrible smell in room. Air conditioner was leaking water causing a puddle in the room. Kitchenette appeared to be falling apart. Front desk clerk was very helpful.

Heat N/a

We got what we paid for. They are masters of taking a nice picture of the room. There were roaches on our bed. A smell in the room. Wi-fi was week at best. If you go there, bring your own sheets and a diffuser. Air-conditioning was good. Bring your own essentials. Kitchen utensils if you intend to use the kitchen.

My toilet in the room did not flush. I paid $50 deposit to rent dishes. All of the dishes they gave me were dirty. Roaches dropped out of the ceiling edit I was using the restroom, that didn’t flush.

Exceptional

The room itself was ok but very obviously not cleaned. The mattress liner was covered in hair and plastic? bits. There was a random pill on the floor, a bottle cap in the corner, the floors were sticky and dirty (my feet were practically black after walking on it), there was some sticky liquid at the bottom of the fridge, flower petals dried on the top of the fridge, dead ants in the freezer, more hair in the bathroom, and even some hair on the 'clean' towels hanging up. Aside from that, the tiles on the floor were cracked, the microwave was rusting profusely, the AC kept turning off throughout the night, and the bed itself was quite hard with very thin pillows. However, it was still comfortable with hot water - granted, no amenities like shampoo, conditioner, extra toilet paper, or hand soap - and both the fridge and microwave worked perfectly fine. The people nearby were very kind and helpful, and you can DoorDash from just about anywhere! When the AC was working, it was very pleasantly cool on the bed and the TV was nice to have. I never did get the WiFi password though. No one was ever at the front desk?

Exceptional

Did not stay! Walked in and immediately walked right out. Booked a Non-smoking room and room wreaked of cigarettes and young man smoking marijuana outside his room down the hall.

Exceptional

Very good

It was ok

WE HAD TO SLEEP WITH THE LIGHTS ONE , AT THAT POINT I CPULDNT FIND ANOTHER ROOM , I WOULD REALLY APPRECIATE A REFUND

We canceled our stay. The room smelled like roaches and it had small roaches roaming around the floor. Very nasty

Bad

I didn't have hot water the whole stay. I was too busy worrying about my loved one at the hospital near by. The air con was ok only it felt a little humid. Did not use kitchen or anything. The pillows were horrible, blankets were horrible and didn't feel clean. Staff was friendly . Check in times are ridiculous 3 pm ?

Over all great service and clean

The biggest concern, however, was safety. Around 3:00 a.m., people were arguing loudly right outside our door, followed by gunshots. We also noticed that a car parked across from ours had multiple bullet holes. We felt genuinely unsafe and decided to leave two days before our scheduled checkout. Overall, our experience was terrible, and we would not recommend staying here.

Superb