SureStay Plus by Best Western San Antonio Airport

Exceptional

room was clean but the shampoo soap conditioner dispenser were not filled. we has an odd number od towels and washcloths for the room and construction dirt was left behind the door in the bathroom. I did point it out to staff but nobody came back to clean it. nothing I didn't like

Poor

Room was pretty hot room was a bit dirty

Passable

Good

Needed a room for one night and this hotel fit that bill. The housekeeping wasn't great but the staff was polite and helpful. Probably won't stay here again but the price was right for an emergency trip out of town.

They canceled my reservation

It was right in front of the highway across the airport. So it was very easy to get around. Staff was very friendly and polite. Room was clean $100 deposit yet the fridge was not working, some lamps were not working, the plug in to connect my charger were loose, the restroom fan was not working and it took a minute to get the door closed because it would not close and lock.

Staff was ok. Not the happy, welcoming kind. Improvement needed in cleaning

Staff were nice and helpful rooms were clean.

Very good

Good

No comments

Exceptional

Microwave didn't work , fridge didn't work

Bad

The room was hot on arrival , the air was completely off , took a while to cool

Very disappointing stay. The hotel looks nothing like the photos advertised. The pictures are misleading. The property is old, dirty, and poorly maintained. There was a strong unpleasant odor throughout the hotel, especially in the hallways. The hallway carpets were stained, worn, and felt filthy. Our room was dirty when we arrived, and several amenities were broken, making our stay even more frustrating. The rooms are outdated and in need of major renovations. For the price, this hotel did not meet expectations. I would not stay here again and would not recommend it to anyone looking for a clean, comfortable place to stay.

Very good