SureStay Plus by Best Western San Antonio Airport

The room was hot on arrival , the air was completely off , took a while to cool

Very disappointing stay. The hotel looks nothing like the photos advertised. The pictures are misleading. The property is old, dirty, and poorly maintained. There was a strong unpleasant odor throughout the hotel, especially in the hallways. The hallway carpets were stained, worn, and felt filthy. Our room was dirty when we arrived, and several amenities were broken, making our stay even more frustrating. The rooms are outdated and in need of major renovations. For the price, this hotel did not meet expectations. I would not stay here again and would not recommend it to anyone looking for a clean, comfortable place to stay.

Me and the family booked a double queen room. The room was clean and cozy! I never made it on time for breakfast unfortunately, but the staff was always super helpful during the stay! It is getting some renovations currently so had some construction meterials lying around but didn't affect the stay!

Rude reception Smelled horrible and was hot

Considering the price, it offers great value. The only thing is that the local highway system is a bit odd; sometimes you have to take a long detour.

Great customer service, woke us up on time, and was very professional nice housekeeper No waffles water wasn't very hot

The beds were comfy. That's about it. The room didn't meet my standards to proper cleaning. On top of that I saw a couple of cockroaches. There was a door connected to another room that only had a lock. I did not feel safe at all staying there. The door to enter through the back was not properly locked. Anybody could walk in. Plus the hallway floors were very dirty.

The pool access hours. There was cockroaches, breakfast was terrible, I got the room since it said buffet and there was only toast and oats.

The rooms were not cleaned properly and the breakfast was not what was advertised. All we saw in the morning was some cereal and eggs

They had a room available after we were denied booking where we originally booked. Check-in was very fast and smooth. Breakfast was awesome. Everybody was so helpful. Very small breakfast buffet

Close to downtown, zoo, mall and sea world/aquatica Service and attention received by staff.

.

Location was good. Room smelled like cigarette smoke and the beds were not comfortable like I thought the would be. Said breakfast was included but all I seen was cereal, people were working so I couldn’t see if there was anythin else other than that but it didn’t look like it.

TV , hair dryer and vent in the bathroom broke complained wouldn't move us. So we checked out. Needs to do alot of improvement.

The location Everything was good

The beds and the room were great The carpets and smell

The staff is so nice and friendly.

The bed was comfortable, the shower was nice but the water wasn't hot enough The breakfast was out by 7am the lady on the front denied to put more food out, the water wasn't hot enough in the restroom the floor was dirty in the room. Only 2 lights in the room worked

Nothing Everything rude, incompetent staff

Location, very clean, beds comfortable Nothing to complain about