Extended Stay America San Diego - Sorrento Mesa

This is a filthy outdoor outdated and out of touch property posing as a hotel. Stay away from it! I was checked into room 112 by an inexperienced laundry attendant given responsibility for the overnight shift. I genuinely felt bad for her. She was polite and attentive and all but was glue-less about the operating system and procedures for checking in a guest. The property is dark and dismal. Good luck finding your room and reading the room numbers without getting out of the car to find your room after dark. Literally the room number sign on each door is pointless. As if. That was frustrating enough … When I finally found the room I opened the door to the absolute worst odor of pesticide. The carpeted floor was spiked with stains from the Vietnam war era. There was a water puddle on the bathroom floor. Obviously, this room was marked as cleaned but not inspected. I felt sick to my stomach. When I returned to the front desk for a refund I was told that the Task Manager would not answer her phone and that I needed to call her the next day to discuss a refund. Really!! Stay as far away as you can from the Extended Stay hotel. It’s your worst nightmare!!!

Breakfast was coffee, oatmeal, and muffins.

We had our dog and could walk him in the quiet neighborhood area easily. People seemed to respect others by using the poop bags and throwing away. We stayed on the back side of the hotel and found it very quiet. As we had reserved two rooms with persons arriving at different times, the desk staff were very attentive and made every effort to get us as close to each other as possible. There are kitchen supplies, but sometimes they inventory might be a bit lower if sold out. The kitchen is great, but it might not hurt to bring a few supplies from home if you can. Overall, I would recommend this Extended Stay for helpful staff, overall comfort, and great location, with ability to cook your own meals.

I was surprised at the condition of this hotel. Very old and not cleaned well at all. My feet were black after walking out of the shower. There was no shampoo and only one bar of soap in the bathroom. The beds were not comfortable and it felt very humid in the room even with the air on. I will not stay here again.

Waited at front desk on a Saturday mid morning for an hour. No one was there

Overall it was a pleasant stay. The only complaint was they do not automatically supply shampoo or conditioner. You have to go to the front desk and ask for them. Which I did not figure out until after my shower. I realize it is an extended stay and probably most people bring their own. I know I use to, but with so many hotels now a days having the big bottles affixed to the shower walls, I forgot to bring a small bottle from home. Oh well if I stay there again I will remember to bring Shampoo. It was just an overnight stay, and it was fine.

It was a good stay for the price and area.

Very poor

Staff was friendly, check in was quick and room was clean and decent for the price.

It was quiet Staff is very rude. I called to see if I was able to extend my stay for sn additional night and was told I could look online. When I said I wasn't sure what type of room I had booked I was trested like I was an idiot. Ultimstely I was told nothing could be done over the phone not even telling me if I was able to extend. Also the stove did not work. The free breakfast in the morning is coffee, pre packaged mini muffins and oatmeal packages that you can mix with hot water. I will never go back

Location. Clean facilities. Towels are kind of old.

location facility is old and the room and bed are not very clean

Exceptional

Pleasant

Nothing Everything they didn’t even have hand towels

Very good

There were no outlets near the nightstand, which made it impossible to use my CPAP machine or charge my phone next to the bed. There was also a lack of pillows, so I was glad we brought our own. The room did not have shampoo, and the shower amenities were lacking as well. If I had been staying more than one night, I would have been much more disappointed. That said, if you’re simply looking for a bed to sleep in for the night, it will get the job done.

Wire bed frame was broken. Bathroom had dirty and peeling tiles and chrome fixtures were peeling and rusted.

Rooms need remodeling Need shampo in the room Need water bottles

Passable