Holiday Inn Express San Diego Downtown by IHG

it was a great stay! Very helpful staff.

The rooms were super spacious and clean, amazing for 2 young kids. The coffee and breakfast was also delicious

Front desk staff Mr. Owen in particular wasn't very friendly or helpful. I purchased parking, but the garage didn't accommodate my van. I had to figure parking out. The website doesn't state that the pool was closed for remodeling.

The housekeeping could use some improvement, they forgot the wet towels in the room. The breakfast had a variety of foods and was good. The front desk was helpful in storing luggage.

Esta muy cara y está descuidada y sucia Muchas cosas

Location and was very clean. $38/day in parking seems to be high.

I appreciate the luggage storage for people who have early flights and cannot check-in until 4 PM. This allows guest to go about their day without having to lug their suitcases around the city. The breakfast was basic but it cut out the need to search around for a breakfast spot, especially when you have a pretty packed day. The location of the hotel was not my favorite. It was literally at the top of the hill. If you are taking public transportation, then guests have to trek back up a steep hill every time they need to return to the hotel. A few things that were off-putting about the hotel was it’s really slow elevator, the lack of counter-space in the bathroom, and the toilet was American standard toilet that you normally see at public restrooms. The toilet is really low to the to the floor. If you have bad knees, then good luck! I didn’t really take advantage of any of the amenities like the workout room or laundry. Unfortunately, the pool is closed until the end of July. I like getting free bottled water each day. Overall, the stay was comfortable, and I would recommend it to somebody looking for an affordable hotel with breakfast included.

The pool was being renovated - that was a bummer

Convenient to many different areas.

Breakfast was good although repetitive. Disappointed the pool was out of use due to renovations. Good central location.

Had some issues with the cleanliness of my room upon arrival. The rooms supervisor took action right away and made it right, which improved the experience.

The property was very nice The parking lot was very narrow

It has the oddest set up I’ve ever seen. You enter the building from the street sidewalk-walk up a ramp that is not clear where the reception/entrance is at, as it is completely hidden from the street view on the 2nd floor! Hotel is clean but everything is on separate floors, confusing to say the least. The neighborhood feels off-devoid of life except homeless people. It’s clean but not my first pick if I return to San Diego-especially when i paid $350 to stay in a very small mediocre room.

Breakfast was good and location was good The overall all cleanliness of the room wasn’t good. The main room was good but the bathroom wasn’t, especially the shower.

We then contacted Booking.com and were told we would receive a response within 45 minutes or be eligible for a full refund. After hearing nothing, we were later told to wait 24 hours for the property’s response. Booking.com has since confirmed that the property never responded to their inquiries, yet they still refused to provide a full refund for a booking that exceeded $1,000. Instead of enjoying our vacation, we spent hours making phone calls, waiting on hold, and trying to resolve an issue that should never have happened in the first place. We ultimately stayed at the nearby Alma and were able to enjoy the pool amenities we had originally been looking forward to. The most disappointing part was not just the closed pool—it was the complete lack of communication and accountability from both the property and Booking.com. If a key advertised amenity is unavailable and the property refuses to respond, customers should not be left fighting for a fair resolution. I would not recommend this property, and based on this experience, I would think twice before booking through Booking.com again.

Just perfect.

room was clean and breakfast was well served Bathroom size in 2 queen bed room was very small

Clean room

I will be back on my next stay in SD.

Parking is too expensive.