SureStay Hotel By Best Western San Diego Pacific Beach

Nothing to like there except locations for the event we came to SD. The smell of Clorox in the room was extremely intense that caused me headache.

The free breakfast was terrible. No OJ as machine was out of order. Waffle machine was not working very well and the ‘powder’ eggs if that is what they were OMG terrible. Lastly, the location is nice, however there appears to be somewhat of a homeless problem around hotel and parking lots.

Gina provided great customer service.

the staff is nice, i had trouble finding parking at night and they helped me to work it out. i think the breakfast could be improved, having flavored coffee creamer, add fruit and being aware when restocking is needed.

Exceptional

House keepers very nice and helpful and so was front desk .

Exceptional

Good

Good

Nothing, it doesn’t require to be a hotel! Unfortunately, the overall experience did not meet the basic standards expected of a hotel. The property felt below standard in terms of condition and overall presentation. In addition, there seemed to be a lack of coordination and professionalism among staff, which impacted the quality of service. Improving communication, teamwork, and attention to guest needs would make a significant difference. They said, breakfast included but there was not enough selection and I bought the breakfast from outside and the room it doesn’t fit for family of four and so tiny room and it didn’t worth the cost of the room I paid! Really disappointed. I recommend focusing on upgrading the facility, maintaining cleanliness, and strengthening staff training to ensure a more professional and welcoming experience for guests. What I did not like about my stay was that the property did not meet the basic standards expected of a hotel. The overall condition felt below standard, and the environment was not as clean or well-maintained as it should be. I was also disappointed with the level of service. There seemed to be a lack of professionalism and teamwork among staff, which made the experience less comfortable and welcoming. Overall, the stay did not feel like a proper hotel experience, and significant improvements are needed in both the facility and service quality. Bad experience. The property does not meet basic hotel standards, and the service was unprofessional. Overall, it did not feel like a proper hotel stay.

First off, this is a MOTEL and NOT a HOTEL, as advertised. This place is really an old dump, they painted the interior walls and exterior doors a designer green color. Hardly a renovation. Was booked a double, but told at check-in it was for a single even though I had a verified reservation in hand. Their solution was to offer to cancel for free... hardly useful when I just drove 7 hours to get there. Everything is sold out within the area, not exactly a solution. Accepted a single and made it work because I had no other choice. If you're looking for a place to watch drug users hangout on the outdoor walkway or the homeless rustle around, talking to themselves (drugs are bad, mkay) and sleeping in the parking lot... this is the place!

Tiny, but clean room! Did the trick for a 1 night stay.

Nothing Old, smelled, over priced

Very good

There was a strong urine smell around entire property. Breakfast was basically cereal. Waffle machine not working. Elevator also smell bad and in bad condition. Bathroom/shower had yellow stains. Honestly bad smell and rooms are too basic.

Clean rooms, dog friendly, decent breakfast every morning.

Traffic .. but that’s not hotels fault

Location to surrounding. It was dirty and there was poop in the wall in the bathroom but they came and cleaned it.

Breakfast was okay, nothing spectacular Facility was run down. When we arrived we were told that housekeeping was not performed every day. We were asked what day did we prefer, we chose Sunday. We were out all day and when we returned to our room around 10PM, housekeeping had not been done. I called the front desk and they did not have a record. I requested fresh towels, which they brought promptly.

Nothing Beds were dirty I found a water worm on bed breakfast area was dirty breakfast muffins were old