SureStay Hotel by Best Western San Diego Pacific Beach

The free breakfast was terrible. No OJ as machine was out of order. Waffle machine was not working very well and the ‘powder’ eggs if that is what they were OMG terrible. Lastly, the location is nice, however there appears to be somewhat of a homeless problem around hotel and parking lots.

House keepers very nice and helpful and so was front desk .

First off, this is a MOTEL and NOT a HOTEL, as advertised. This place is really an old dump, they painted the interior walls and exterior doors a designer green color. Hardly a renovation. Was booked a double, but told at check-in it was for a single even though I had a verified reservation in hand. Their solution was to offer to cancel for free... hardly useful when I just drove 7 hours to get there. Everything is sold out within the area, not exactly a solution. Accepted a single and made it work because I had no other choice. If you're looking for a place to watch drug users hangout on the outdoor walkway or the homeless rustle around, talking to themselves (drugs are bad, mkay) and sleeping in the parking lot... this is the place!

Tiny, but clean room! Did the trick for a 1 night stay.

There was a strong urine smell around entire property. Breakfast was basically cereal. Waffle machine not working. Elevator also smell bad and in bad condition. Bathroom/shower had yellow stains. Honestly bad smell and rooms are too basic.

Overall, we had a great stay. The hotel was clean, the room was spacious, and I really liked the layout. Everything felt well designed and comfortable. The air conditioning struggled a bit to keep the room cool, but it wasn't a major issue. The biggest drawback was the parking—there weren't enough parking spaces, and I received a call at 6:00 a.m. asking me to move my vehicle. Other than that, it was a great experience, and I would definitely stay there again.

Hotel is old and not well maintained in very much need of a renovation. Breakfast was not very good also. Not much to choose from. Staff is nice. I wouldn’t stay here again.

For the amount of money that was spent on this room $800 for 2 days NOT WORTH IT!!, it should have been way way better!! When you get to this motel the outside walls pain looked like a nasty hotel 6. #2 the room floors were still dirty.i got out the shower and dirt & sand were stuck to my feet on the short walk from the restroom to the bed #3 the bathroom was so small the bathrrom door kept hitting the tiolet #4 the AC unit didn't really cool the room down and last but not least #5 the front desk mixed my name up with another person staying there so their reservation was added to mine. i kept getting calls from the front desk to come down and sign something and help fix their mistake!! Really?! Their mistake?? Finally the last call to the room was around 10:30 pm and I was fed up by then. This is the WORST MOTEL EVER!! to bad that I had made the reservation 3 months in advance. I DO NOT RECOMMEND THIS HOTEL UNLESS YOU ENJOY A DIRTY ROOM AND NOTHING BUT PROBLEMS THE WHOLE STAY!L

The breakfast was fresh but it was very warm in the room because the door was open and only one of the A/C units was on.

This hotel doesn’t have enough parking for its customers. After driving 12 hours to get there, I Was told to come back to check in at a later time or next day if we wanted to get parking. Had to be back daily around 8:30-9ish in fear of not being able to find parking. I Was also not able to cancel or change anything about our stay without loosing all of our money and staff was not helpful and unwilling to help. Over all not happy with our stay (3days). Room was also very small and Was also told if we wanted room service or cleaning we would have to ask for it, not automatic.

all the corridors lead to rooms are dirty and smell homeless urine ,services are poor because the stuff are restricted to help and poor breakfast and air condition is very old.....

How cheap it was, it was surprisingly good. Beds were decent. Looks like it had fresh paint. Outside smelled a little funny, but once you got inside, totally good

Pool was hard to get to and the unit -air condicioner was noisy . Won't be staying there just because of the noisy unit plus it hits you right in the face since it's down below. A lot of families with noisy and crying kids everywhere - it was summer.

X

The room was extra small.

All was good

Room was not very clean, sheets were dirty upon arrival. Bathroom had hair in the tub, there also was no baseboards and floor not finished.

I stayed the weekend, the location was okay and the breakfast was okay but the beds were horrible. After one night my back was killing me and after two I couldn’t wait to go home. Even my daughters were complaining about the beds. Not worth the cost, better off paying a little more for a better nights rest.

The shower toiletries are un sanitary. They’re not travel size so who knows who used them before us super gross

The pictures were extremely misleading. They did not match what the actual rooms looked like. We could hardly walk around the bed because there was not much room for my family of 4. It was a sad way to end our amazing family vacation.