The Ritz-Carlton, San Francisco

Wonderful bar staffs.

We stayed for our 5th Anniversary and the team went above and beyond preparing our room slightly ahead of normal check in and provided a complementary bottle of prosecco which wasn’t expected. The Bell hops are knowledgeable and very friendly and prompt to open your door as you arrive each time. Highly recommended booking the executive suite we had a great view of the courtyard

My husband called the restaurant to ask if dogs were allowed. He was told we could bring our dog but the dog had to sit on the floor. We said that’s fine since he is an animal. Once we got downstairs we were turned away because only service animals were allowed in the restaurant. Valet and front desk staff were wonderful.

These are things a 5* hotel should be checking - it’s not all about the public areas and the rooms, much as I enjoyed those.

If I could give 6 stars I would. The best staff in the hospitality business. Eat/drink elsewhere, it’s San Francisco after all !

Sent staff to clean the room and provide fresh towels multiple times during each day of the stay

Very Good location, very nice smell in the lobby and and the Beautiful San Francisco with the best restaurants around!!!

Superb

Rooms is perfect and location is good Rooms, breakfast

Superb

The Ritz-Carlton, San Francisco is my favorite hotel and though I live a half hour away, I stay here often and I’ve been coming to the hotel for 35 years. It’s always perfect! From a welcome from Miquel and Scott as I drive my car in, to Julien, the front desk manager, I am treated like a VIP and appreciate everything that the Hotel does for me. I feel safe and cared for all the time.

Beyond amazing. Jaime at the entrance was an incredible dude. We will be back. Wow. The Ritz earns its reputation.

Staff was great, helpful, hotel was super clean

Close to everything and the staff was amazing!

Superb

The location. I’ve been staying here for over 30 years. Aldo the top notch valet, Miquel, welcomed me as though we are old friends. It is wonderful. He was very helpful and kind and very professional. Julian, the front desk manager, was very helpful and sorted out my problem with getting into my room in a timely manner. He was amazing and saved the day. The front desk woman was incredibly rude & unhelpful. Her attitude was NOT of the Ritz Carlton level. My room was on a main street and very loud. I had a very hard time getting to sleep. The coffee in the room was terrible and the Diptique body lotion in my bathroom was old and unusable. The mattress in my room was also old and very uncomfortable. The main lobby restaurant was under construction which was disappointing. I was looking forward to the most delicious hamburger in San Francisco. It was SO opposite of every stay I’ve had in the last 3 decades. So very disappointing to not have the Ritz Carlton experience I was expecting.

My daughter had a birthday cake delivered to the hotel and the staff wheeled in a mini fridge in our room with the cake inside while we were out.

The stay was very welcoming and extremely tentative. All of my needs were met and quickly! Excellent service :) Nothing. No complaints

Staff and service were amazing ! Nothing . Excellent ! No complaints

Me and my kids loved our trip to San Francisco because of staying here they have extremely helpful understanding staff, easy check in, kid friendly, large spacious rooms, comfortable beds and pillows, easy Netflix login, nice quite area, housekeeping respects privacy. Nice valet area easy to go in and out. We had an amazing time. I would say the only thing to keep in mind is the area where they keep the water, wine, and alcohol is weight triggered so if you move them because of small children you will be charged if you don’t let staff know at check out. But staff is extremely nice and fixed the issue right away. Beautiful lovely hotel.