W San Francisco

Breakfast buffet staff was amazing. Room was clean but awkward layout and not enough storage.

Clean room. Low noise even with construction. Convenient to downtown.

Clean and spacious

Nice hotel thar is being renovated. Good location and perfect for our needs on this stay.

I am a huge fan of the W hotel chain and will certainly stay at other ones. But given that this one is under construction, it felt very misleading.

Construction is being done so it is a pain. They also charge $80 for parking but it can take up to 20 minutes to get your vehicle. Nice hotel but not worth the price.

Great stay! The staff were friendly and helpful!

Breakfast was inconsistent.

Cons: Some decor/cabinetry/equipment in room in need of immediate repair, bottom floors are under construction (great for guests down the road but not for current guest), some communication issues (both to clients and between staff-ie?? - we were told $30 daily credit for breakfast/bar, upon checkout rep gave us $25 credit for breakfast, I didn’t bother to mention the discrepancy-mind you we only ate breakfast once for the 3 nights we stayed), breakfast buffet is a tad overpriced for the caliber of food (leathery hash browns and turkey bacon) but service was exceptional by breakfast staff, pet friendly (good & bad) - we had a neighbor with a yappy dog that barked at passerby’s at regular & wee hours (midnight, 1 am, etc), construction wasn’t communicated to us before the booking (May 12 booked, messages sent June 19 about construction for June 26-29 booking)

The hotel was clean and staff were great. With the current construction, some temporary amenities are poor, however overall great stay

Although we were only in town for 1 evening for a Giants game the hotel was fantastic, even with the renovations going on. The room itself was clean, beds were very comfortable, and there were amenities included that aren’t typically offered with your typical hotel (Nespresso Machine and Robes). The bar was a great atmosphere in the evening. The best part of our stay was the staff. From the moment we arrived at the valet we were greeted with smiles and amazing service.

Quite literally the only issue I had was with the Valet parking . Understandably it was really busy because of all the events going on ; but I was advised by the valet to pay instead for a parking garage at SFMoMo next door . Hotel was absolutely immaculate. Service was amazing. Staff reached out before & after my stay. Would definitely recommend . I was in a corner room with an amazing view of the city. It is currently undergoing remodeling on the first floor so be sure to read up on the notes within your emails & reservations.

Good location, nice staff. They are undergoing renovations so it is a bit confusing to navigate. Also, its hard to tell its a hotel from outside.

The room was great, we got upgraded to a city view. The hotel was going through major renovations one night. We were hearing construction noise after 10 PM. But let the front desk know. The bed was great. The pillows were amazing.. Location was good too. Once a construction is done there I’m sure it will be a beautiful property. We stayed there mostly for location purposes because our family lives close by. Staff were friendly and accommodating.

Was a very nice, friendly and clean hotel. Was hard to get the full experience due to all of the construction/ remodeling that was going on. Would stay here again once finished :)

Within approximately 15 minutes of checking out on Saturday, June 20th at around 12:00 PM, my friend realized she had accidentally left a pair of diamond earrings in the room we had just vacated. We immediately contacted the hotel and returned right away in an effort to recover the item. Upon arrival, however, the front desk clerk was unhelpful and spoke to us in a rude manner. We were also not permitted to return to the room or the area where my friend had been getting dressed to personally check for the missing earrings. Given the very short time frame between checkout and our return, as well as our urgency in attempting to recover a sentimental family heirloom, we are very disappointed with how the situation was handled. At this point, it appears the earrings are no longer recoverable. We acknowledge our own oversight in leaving the item behind and understand that responsibility ultimately rests with the guest. However, we would have greatly appreciated a more supportive and cooperative response from staff, especially given the immediate nature of our request.

the hotel was under construction - should have had a better discount

Very clean property and excellent service

Best hotel. I try to stay in w hotels in general now