W San Francisco

Good

Good

I booked this place because I believe that it would be a wonderful experience for me for my birthday weekend a few days before I was scheduled to be at the hotel. I received an email from management stating that they were doing some renovations and that the hotel would not have some amenities that I specifically Reserved it for I then said well I do not want to stay here and attempted to cancel my reservation, they still charged me after they told me that they would check to see if that was an option because of my reason in the end, they attempted to charge me and did not get their funds. Needless to say, but for this reason I am giving this review Lack of communication

Great location

Clean room and beautiful view of the city

Restaurant was closed. No room service Breakfast buffet Terri Breakfast in bar very overpriced mediocre minimal selection.

This property in under renovation! No lobby. No lobby bar or restaurant and nice lounge area line the normal W's that I like. Internet is terrible. Front desk manager told me I needed to call tech support. What?! She did not offer to help. I booked this property with no warning that it was under construction. Breakfast is in a makeshift ballroom area. Bar is the bar where private events are held. I paid a comparable rate to other 4-5 star hotels in the area. Just didn't expect bad customer service from a W.

Exceptional

I enjoyed the fact that our room had an outdoor patio did not enjoy the fact that there was a ton of construction going on, and that it wasn’t disclosed at the time my purchase for the hotel was made

Exceptional

Close to the centre. Spacious room. Friendly, helpful staff It is currently undergoing renovation but this did not detract from our stay and the hotel have made adjustments. Breakfast is $40 per head if you have not booked a rate including breakfast.

Great people and a proactive approach to making the stay wonderful

Great place to stay in the city of San Francisco. Walking distance to Oracle Park 17 min. I recommend you park your own vehicle just around the corner on Mina. It costs $35 for 24 hrs. as opposed to hotel charging $97. - what a rip-off. Instill don't understand how hotels can charge their own guests. What a shame

Although the lobby was under construction the staff and location is ideal. I wanted to but a cheese danish before leaving the area but they didn’t offer this at the bar on level 2. Overall, the stay is worth it!

The location was convenient for a Giants game. The staff was welcoming and very friendly! They were willing to help and assisted us with our needs.

The hotel offers a good selection of amenities, and the facilities were clean and well maintained. Overall, the amenities met expectations and contributed positively to the stay. I paid an additional fee to reserve a room with two beds, but upon arrival I was informed that my reservation was not guaranteed despite the extra charge. I was told the rooms had been reallocated to other guests, and no meaningful effort was made to resolve the situation or provide any form of compensation. This was very disappointing, especially since I had paid extra for a specific room type.

I paid an additional fee to reserve a room with two beds, but upon arrival I was informed that my reservation was not guaranteed despite the extra charge. I was told the rooms had been reallocated to other guests, and no meaningful effort was made to resolve the situation or provide any form of compensation. This was very disappointing, especially since I had paid extra for a specific room type.

It was everything I expected.

I wish I stayed somewhere that wasn’t under construction. My shower head didn’t work. I was let down

First class treatment by all the staff.