Best Western San Marcos

not good

The staff at the reception were very helpful especially Wiwin. The rooms were clean but they smell old l, the bathroom tub was dirty had a layer of brown dirt it could use some scrubbing to look more whiter and cleaner. I had to put some towels in the tub for me to step in. The carpets are very old and looking brown. No elevators to the rooms that could be upgraded. The breakfast was just ok. I feel like there could have been more choices based on other Best Westerns that I stayed in. The parking was fine but I feel that if you are late you may run out of space. I checked in and came back later in the night and there were only two spots left.

The property doesn’t have an elevator which should be in the description, if you’re traveling with family and will have a lot of luggage I don’t recommend you staying here. The carpet it’s old, dirty and it stinks. Lights in the room don’t work. I will not be staying here anymore.

We stayed here before a tour at the University. After a long day, the staff greeted us and were very friendly. The beds were comfortable. There is not a coffee maker in the room (if you’re like me and want some before you even attempt to do anything in the morning) BUT they have a coffee station 24/7 in the lobby. Breakfast was decent - eggs, sausage, potatoes, waffles/pancakes, yogurt, cereal, bagels, etc. we had a decent meal before leaving for the days’ activities.

Wasn't there much ,what I was was great

Na

The room was clean and well maintained. The breakfast was hot and fresh.

The staff was friendly however the towels and bedding was not clean when I checked in. This should be changed after every guest even if you think it wasn’t used. The shower was not clean, I wore my flip flops to avoid touching the floor.

Staff was very helpful and friendly.breakfast was excellent

horrible dirty bugs

It was very nice from the staff to the room.

Nice customer service!

Our room looked clean, but the refrigerator did not keep cold and there are cracks in the drywall around the shower indicating previous water damage. There was a crack in the shower surround surface that had been filled and the drain had rust spots. The toilet paper holder was not securely fastened to the wall and kept popping out of the drywall. When arriving, the room had been cleaned, but there was hair on the bathroom floor. I would not stay here again, however, it was what to be expected for such a low nightly rate. I felt safe and the bedding was clean.

Everything was great, apart from the fact that there was no hot water. Had to take multiple quick, cold water showers.

Great stay great service and super close to all attractions and stores awesome experience

Absolutely wonderful and Johnny at the front desk was amazing we will definitely stay again. The property was very clean a d everyone was super friendly. Breakfast was really good each morning.

Stayed 3 nights and everything was great. Check in and out was easy. Staff was very nice! Room was clean and comfy. Breakfast was yummy. Will definitely stay there again!

Staff was extremely helpful

Exceptional

Front desk people were nice, but the bathroom didn’t get cleaned from customers prior to us, dirty rag was left, shampoo, conditioner, and body soap was left in shower. The rest of the room looked like it had been cleaned (hopefully) not just put together meaning clean sheets and not just bed being made. Didn’t think I had to look at the shower before the next morning upon getting in.