Capitol Inn by Belvilla Richmond Airport VA

Nothing Not having a wheelchair accessible room shower was not accessible couldn’t get into the bathroom

After finding out that other customers had TV to watch, I found out that the module in the TV for my room was ripped out. He was very dishonest with me

Staff

This property needs to be shut down, I believe the health department and the hospitality authority need to shut it down, the room was outdated, the door was rusty, it looks like someone was bleeding on the door. The towels were dingy and black. As an avid Expedia user and traveler I am disappointed this hotel was even an option on their website.

Supposed to be a smoke free room. Could not even breathe walking in the door. The manager tried to give me a different room and it was just as bad. Refunded my money and I left.

Everything the area the room and I still didn't get my money back

The price only. I did not stay there after checking it out and I had to secure another room elsewhere I booked and prepaid for a non-smoking room. For the few minutes I was there, I had a stoned person knocking on my door and I saw that the bed had only sheets. I told the desk clerk and he told me the bed had blankets even though he didn’t go and check to see that it was only sheets. I caught the clerk in two lies. First lie was he told me that I had booked a smoking room, and second lie was that it wasn’t prepaid. He asked for proof of my booking and was surprised that I showed the proof of having prepaid for a non-smoking room. He told me he had tried to reach me earlier in the day to confirm the smoking room; it seemed obvious to me that he gave away my non-smoking room and then tried to blame me for booking it wrong.

Nothing this place is absolutely disgusting I was here less than 4 minutes and they would not give me a refund even though there were bugs on the floor a half of a pillow for two people dirt and grime everywhere The water would not stop running in the bathroom sink the bathtub was disgustingly dirty the toilet was disgustingly dirty and I had to stand in the front lobby for over half an hour waiting on the clerk to come in to check me in because he was outside on the sidewalk staring at an accident down the street the road Nothing it was absolutely unhealthy, inhumane and full of drug dealers and addicts

Great people.

Very caring about his customers and very well monitored. Address any issues immediately with thr best professional service.

You get what you pay for it’s peaceful as well.

The dude at the front desk was a cool dude, I'll definitely be back..

This property is monitored very well at all times Harry is very friendly and easy to get along with and helps in any way possible

The blankets are too old

Not the best but better than most

This hotel had roaches in both me and my mother's room.. There was no microwave and fridge as stated on the iteniary. The room smelled of cigars and alcohol, only reason why we stayed is because we cannot get our money back. I will never book here again..

At the moment I arrived to the "hotel" I had this feeling that its un safe, I got there and the guy from the reseption was sitting in a locked safty room, speaking to me, not really friendly, the rooms where with smoking smells, exposed to the main road.

We were there for nascar weekend. Everything is completely booked. and this hotel had lost our reservations. which were paid in full. And what is all they could say to me is sorry nothing we can do we are fully booked.

I was not allowed to stay there because they don't take any third party reservations. They just didn't honor my reservation. O no I just repeated myself, but, it really wasted my time. A young lady from your hotels made it her business to get me in a room for the night. BIG congrats to her in representing Hotels.com company! She also told me that I will be getting a $100.00 credit or coupon to use at any hotel. So, I will be looking in my email shortly for it as well as this one.

First, Econolodge in Sandston does not accept 3rd party reservations and so there was no reservation waiting when I arrived. The hotel clerk told me that while there were rooms available, she advised me to not stay in the hotel -- it wasn't quiet, not particularly safe and not suitable for my sister and I. She also told me that I needed to cancel the reservation through Expedia and get refunded through Expedia -- finding another room in the area that night proved difficult as almost all hotels were booked. Finding an alternative cost me double.