Best Western Plus Richmond Airport Hotel

I waited an hour for someone to answer the phone at the front destlk and they never did! I had to call 911 cause I waited in the hall on the second floor for an hour and my blood pressure went up! I couldn’t use my room key to get in the room. Another customer at the hotel saw me and went to the front desk and someone was sitting there the entire time watching the phone but wasn’t answering it! When the EMS came they also said that someone was at the front desk. The next morning housekeeping came and the worker told me that my room wasn’t reserved for another night and I reserved it the previous night. I called and called no one answered. So I went to the front lobby and 2 women were sitting down right infront of the phone and didn’t answer! I will never go there AGAIN! The service is terrible and about that place is TERRIBLE!!!

The place of the hotel was nice and convenient. We checked early morning at 1:45 am because of the flight was significantly delayed. We only stayed in for 3 hours, woke up and found out that the shower has no shampoo at all. We called front desk for help but no response at all goes to voicemail.

Very basic facilities. It has a very old motel smell.

We always pick this hotel to come back to when we fly out of Richmond to another destination. The staff is very helpful the rooms are clean & inviting. We also leave our car here and it’s always been safe and sound when we . Thank you for making our stay pleasant.

We had to find a place to stay last minute because of a cancelled flight. They were the only hotel nearby that offered free shuttle service which saved us as we were unfamiliar with the area. The property is older and needs remodeling but the people running it tried their best to accommodate us. Comfortable beds.

My room was full of black mold in the bathroom behind the large mirror in the room on the ceiling and around the door.

Great location near the airport and they offered a shuttle.

It was a great overnight stay especially because the room was clean. The bed was comfortable. Plus the price was real nice.

The room smelled horrible like mold and the shower was dirty.

Complimentary airport shuttle is great. Room was ok. Shower gel provided on wall on shower was empty.. ok just used the hand soap from the sink, but if you’re going to offer it, it should be refilled. Vending machine on 3rd floor did not work. People answering the phone have TERRIBLE English! Sorry, if you answer the phone, you are representing the hotel, you need to speak English CLEARLY!! Accent was so heavy I had to ask them to repeat themselves several times to try and make sense as to what they were saying. That right there is a red flag as to the “quality “ of customer service. Room was clean and we only stayed one night. If I were staying longer, I would choose another hotel.

the rooms were clean, bed was comfy for resting your head while waiting for a flight, location was good, staff was very friendly.

Not clean

nice room clean everything fine

Bathrooms had mold in the shower. The place smells horrible

ROACH INFESTED - SHEETS WERE NOT CLEAN - MILDEW SMELL THROUGHOUT THE WHOLE HOTEL — and when I reached out to the manager about the roaches, NO RESPONSE. No help from the front desk workers either. Terrible experience and will never go back !!!!!!!

The room was run down ants came thru hole in bathroom coffeemaker needed to be set up in bathroom tv remote had no backing my husband had to reboot tv 3x himself phone in room did not work and we even found a spare of no use on desk. Curtain for window had some unknown dry substance on it and was torn. Hallways smelled like unattended dog kennel was allowed in to pee on all the rugs. No ac main floor of entrance. Side entrance door that you are supposed to key in as guest one of doors completely of hinge with 3 cones. Open to anyone or anything to come in it, very unsafe for all the young kids I saw at hotel. Bed sheets and towels were clean, coffee was good at breakfast and front desk woman. If you work here please get a different job. Management couldn’t possibly care if this is how the building is kept for paying customers.

Meh

I would never stay here again!

Very friendly staff, however, that cannot negate the stench that hit the moment we walked into this property. Water dripping from the ceiling in the lobby into a large plastic tub, mildew smell so strong I tried not to breathe on the walk between our room and the lobby. Still stank in the room, but not quite as bad. Walls so thin that we heard people walking and talking up and down the hallway at all hours of the night. The door of the room next to ours was ominously open the whole time we were there. A silver lining was that because the hotel was seemingly so empty (probably due to people who take a closer look at reviews steering clear of this place, a group I was obviously not a part of before this experience, but am now), the airport shuttle was available to us at a moment's notice. Overall, a bad experience. Do not recommend.

The staff were super friendly, and I was able to check in very late at night which was helpful. Unfortunately, that’s where the positives end. There was a gaping hole in the ceiling where you check in from what looked like water damage, with water dripping down. There was a terrible smell on the first floor that fortunately got lighter as you went up to higher flights, and the actual room looked like the beds had been made but no other cleaning. There was trash left behind on the floors and behind the night stand. I had a lid for an ice bucket but no actual ice bucket, and the vending machines weren’t working. If I hadn’t gotten in well after midnight, I definitely would have looked for somewhere else to stay. Since I was only going to be there for about 9 hours total, I just locked my hotel door and made it work. All in all, if you just need a place to sleep for the night it works but if possible I’d look elsewhere.