DoubleTree by Hilton Richmond Airport

Everything was good

The staff is absolutely wonderful as my plane came in super late and there was a chance I might have to cancel. It was so nice to speak to somebody on the phone. And then, in the chaos of my life, my son left the pillow his pillow that is in the hotel room. We called and staff retrieve the pillow so that we could pick it up. Everyone was so kind and hospitable.

Exceptional

Outstanding Bar

The room was clean and the staff were very helpful and cordial.

The property was in a good location, close to restaurants, gas stations and markets.

Was a great experience for The price wish the shower was a bit better tho

Exceptional

Can't go wrong with DoubleTree!

Was clean and comfortable. Great for a restful nights sleep before an early flight

Bad

Shopping and dining was not far away.

Exceptional

We had spots on carpet, paint peeling on bathroom ceiling, wallpaper peeling in bathroom other than this was ok. Liked the restaurant and bar, lobby area, all employees were very nice and helpful

No

I stay at this hotel quite frequently and I cannot express how clean and wonderful this facility is. The staff are at your backing call for anything you need or if it’s just for a small chat. They have a shuttle that runs from the airport that is extremely important for me and you are only about a mile from the airport. It is in a very safe, kind of secluded location along with the Hilton Garden Inn is right beside it. That hotel is wonderful as well, but I prefer this Hilton. I think because I have got to know the staff in the facility oh so well. I am flying and traveling constantly, and this will always be my go to hotel in Richmond.

Very good

When I went to check out, there was a long line of people waiting to check in (@ 4AM!) becuae the front desk person had not "done the audit" and the shuttle to the airport had not been called. Glad I asked!

Exceptional

The associates were personable, the service was accommodating, the rooms were clean & comfortable. The amenities were very pleasant and allowed us to relax and enjoy the surroundings. Not much!