The Steward, Santa Barbara, a Tribute Portfolio Hotel

Booked a suite for me and my family and when we arrived they had the audacity to cancel our entire booking and book us into a worse hotel. We are two adults and 3 kids with jet lag. It was unbelievable. I'm now wasting my holiday time chasing a refund, how unacceptable.

The bartender was very nice and friendly, but unfortunately, some of the other staff members were not as welcoming. Overall, the hotel itself was pleasant, but the customer service could be more consistent.

Facilities were good, except the uncomfortable sofa bed ( although that was expected if I’m honest, just not something I’d want do again ) and the food we had at breakfast was outstanding as was the service. Only moan would be the entrance is almost impossible to see in the dark - poorly lit and no visible signage - so we sailed past it and had to go round the block - back on and of the freeway - when we arrived.

The pool was overcrowded with loud children and toddlers and not sure how many “day passes” they sell to external visitors. The food was mediocre and staff not adequate for serving breakfast which was unacceptably slow in coming… Regrettable

Lovely hotel, great food and drink. Staff were lovely. Would definitely recommend and I would certainly stay again if I ever travelled to Santa Barbara again.

Nice

Stayed for one night. Room was just right for what we needed. Nicely decorated and clean. Beautiful grounds.

The grounds as ND the rooms are spacious and comfortable Better in room coffee service. Terrible coffee and restaurant selections pretty limited.

Modern and clean Location

Passable

Love this hotel. Everyone super nice and the property is beautiful. Would just make sure to request a room not facing the highway as it is a bit loud.

Superb

I had a great experience! The staff were incredibly nice, welcoming, and accommodating throughout my visit. They made me feel comfortable from the moment I arrived. The place itself was cute, clean, and very well maintained, creating a pleasant and inviting atmosphere. I would definitely recommend it and look forward to coming back!

Best so far

Passable

N/A

Room was remote, no drinking water, no breakfast included for $700/night. Hotel is next to freeway under construction. Front desk staff were unhelpful and pretentious.

Very basic property nothing special

The landscape, the quaintness The air conditioning was very loud in our room, the pillows were awful, they were too full , my neck and head couldn’t get support. Handicap ramp is need at the building where room 114/115 etc.

The property was beautiful and clean. We had to pay for parking