Extended Stay America Suites Santa Barbara Calle Real

We were a bit disappointed considering the cost. The refrigerator didn't seem to be working properly and also had rust marks on the side facing us. On our last morning I noticed mildew on the bathroom wall. I must add the beds were clean and comfortable.

I recently stayed at this motel, and it was hands down one of the absolute worst hotel experiences I have ever had. First of all, the basic amenities were practically non-existent. The room provided only a basic shampoo—no conditioner, no lotion, and not even a hairdryer. For a hotel room, these are standard items you expect anywhere, but here you get almost nothing. The physical condition of the room was just as disappointing. The place was dirty throughout, and the soundproofing was terrible. The ceiling and floor structure felt extremely flimsy. Every single step from the room above sounded like a massive thud, making it impossible to get a good night's sleep. I kept waking up throughout the night because of the constant noise overhead. To make matters worse, around 11:00 AM on the day of my stay, someone slipped a piece of paper under my door announcing that the water would be shut off from 2:00 PM to 4:00 PM for sudden drainage work. While this didn't affect me personally since I was heading out anyway, giving guests such short notice for a major utility shutoff is completely unprofessional. I felt terrible for anyone who actually needed to stay in their room during those hours. Paying $230 a night for a place this dirty, noisy, and lacking basic necessities feels like a complete rip-off. The price is outrageously high for what is delivered.

Breakfast was original oatmeal (packets) and coffee. No bowls for oatmeal. No ice machine, would never stay again. Rooms were dingy.

clean and roomy ;)

An older female, a new employee was very helpful. She went above and beyond to help us. For her sake, I resist giving this location a failing grade for hospitality. The premises were relatively clean. Don't expect the facility to clean your room, clean the bathroom or change the bedding during your stay here (It's an Extended Stay), Appropriate Santa Barbara hotel only if you're paying $100/night or less!

The front desk people were so helpful that an average place gets a five star rating.

You had to ask for everything and anything you needed. There was nothing set in the room. (Coffee pots, dryers etc). The hallways smelled bad. The a/c unit was excessively louder than normal. Staff was respectful and nice.

There were lots of odd people around the property, and police were camped out in front of the lobby for hours (no idea why, but it didn't feel great). The reception worker at night couldn't have been less happy to see us, or help us with anything. I would expect all of this from something that costs under $100/night. Yeah, it's close to Santa Barbara but it's so crazy to spend that much to have this experience. We couldn't get out of there fast enough in the morning. I should have believed the other bad reviews.

Clean room

No issues with check in, Room was good. Bonus was it being across the street from In N Out and a 5 minute walk from Starbucks.

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Clean room

Hallway smelled, room smelled, elevator was dirty. Shower was clogged. Sink in bathroom was clogged. Hair in the shower upon arrival that wasn’t mine. Just not a good experience all around. Sheets had stains. Would not go back if you paid me to!!

Would not use the hotel again. No breakfast. Front desk manager woke me up at 7 am telling me to leave. Paid on Booking .com previous night on my card. I arrived at 1 am and only slept 6 hours and got a very rude manager telling me she didn’t see my reservation. I showed her the confirmation from my phone. Her system was having issues with Booking .com even thought $250 was taken from my card.

Superb

Good

Poor

There are people permanently living in this hotel. Not sure where they were living before but there are some serious characters that hangout in the lobby and around the property. Did not feel very safe. Would not recommend for anyone with a family or children.

The room was dirty, hair in the bed and on the towels and in the shower. Cleanliness of the room