HYATT house Chicago/Schaumburg

Had to ask for towels. They did not want to give towels. Tried to not give me change for a soda purchased. Never again. Worst stay ever

The rooms were clean the staff

Loud and dirty. Do not stay.

The parking lot was full of pot holes and broken pavement, it was difficult to walk through. One of our rooms smelled like cigarette smoke.

I enjoyed my stay. The rooms were very clean but one had a stale smell(minor). The pools was clean and not heavily chlorinated. The service staff was professional and very helpful. Plenty of parking and the breakfast in the morning put the cherry on the top!!!

No towels after first set. No space.

Nice

I recently stayed at the Hyatt House, and I wanted to share feedback about an issue during my stay. We requested an ice box/ice bucket so we could fill it with ice from the ice vending machine, and the front desk informed us that the hotel does not provide ice box/ ice bucket. This was surprising and disappointing, as this is a basic amenity that most hotels offer, and it impacted our experience. Thank You!

Hospitality is not great and very stinky. Not allocated room for long while checkin time is 3pm. Overall quite terrible experience. I won't recommend this place.

Your basically paying for the location if Schaumburg is where you plan to be... room are old and smell old, hallways as well. Staff was not very helpful with assistance I needed.

It was an okay stay. First floor restroom was very unclean (dirty towels, toilet paper, paper towels on floor) mentioned to staff which didn't seem too concerned. Lack of towels for swimming available, even after asking for more. Staff was nice, just seems to be struggling with basic maintenance there, like wallpaper coming off walls, bathroom door handle broken, generally just messy. Perhaps they were just low on staff and short on maintenance people and doing the best they can. Breakfast was good, room was nice.

I reserved a high floor room. They gave me a third floor. Entering tge room, the AC doesn't work, the faucet is dripping and the house phone doesn't work. We stayed in a smelly and humid room. We could not sleep. Hotel said it was the last room, so be it.

It was nice staff was friendly really my 1 complaint was we asked for the room to be cleaned and were told they are set days for housecleaning. Ok that’s ok and all but if a customer requests it, it should get done & we asked for clean towels it took forever

size of room and layout was greats This was a nice hotel... 20 years ago but it has got very tired and needs a makeover

It was good for work

Breakfast, main lounge area, access point Needs hair dryer in room.

Everything was awesome from the soft beds to the kitchenette. Our only complaint was that the bar was not open. We're on vacation for fun. PLEASE FIX THAT ASAP Bar was advertised but closed.

The place is a bit of a run down with wears and tears. Looked different from the Pic. May be the first and last time there.

I like the breakfast bar. It has more variety than other places. The staff were kind. I wish there was a shower in the pool area to rinse off instead of rinsing in the room before going down.

Tasty breakfast first day had partially hot water but it got fixed during the stay