Hyatt Regency Schaumburg Chicago

The pictures on Expedia are misleading, the property is better than motel 6 but by far the worst hotel I’ve been to. The bathrooms are tiny, the room had no A/C the first night. They also charge $25 for the same continental breakfast every other hotel offers for free. Anytime I asked staff to do something basic, like be able to take food up to my room for my partner who was sleeping, they acted as if it was the most inconvenient thing in the world. Would not recommend

Everything was great just breakfast to much $25 a person

Hotel was in a good Location with free parking. The pool was not working and didn't find the exercise room. The room numbers were a little confusing.

Clean room friendly staff good parking

De resto, la estadía, las instalaciones estuvieron 9/10 porque me parece que si pagamos una habitación, ni siquiera dieran un agua de cortesía porque la cobraban a 5 USD.

Booked this hotel specifically looking for one with a pool open and was disappointed when i arrived and hotel staff said the outside pool hasn’t been open in 5 years. I was then told the inside pool would be open by the next day but it was not, nor the day after that..

Bonito lugar y muy lindo

Person at front desk rude.

The lobby was nice and clean, the rooms are old with paint chipping off the bathroom walls due to no air ventilation and the furniture ie. The bathroom vanity, bed side tables were old and chipped but the worse part of our stay is that we attended a wedding from out of town and needed some rest before our trip back and there must’ve been an event with loud obnoxious people talking super loud in the hallway outside our room and kids running and yelling until after 11pm. We called the front desk but nothing changed. No one asked about our stay when we checked out just our email to get this review. We booked two rooms btw and never again will we stay at that Hyatt

Good place to stay, clean, good staff. However, when booking through Orbitz(Expedia) breakfast is not included. Not to worry there are fantastic places to eat nearby, cheaper than buying the breakfast at the hotel.

free parking clean room nice location near everything would definitely stay again when in the area

Beautiful hotel, well maintained

Great overall experience.

Wasn’t too bad. You get what you pay for. Staff is great but the hotel building itself isn’t my favorite. But if you need something nice with proximity to the airport and parking I’d recommend

It's was ok. I did not think it was a 4:star hotel It was just ok

Good time

Very nice room and hotel.

Hotel staff & room were fine. Shower only had partial glass door so water was going to escape. Starbucks in lobby but was unattended when we wanted to order food & drinks.

- Complimentary water at the front desk - Spacious rooms - Hallway microwave for after hours use - Pool & fitness rooms were cool - Water pipe on the 5th floor burst during our stay, causing flooding from the 5th floor down. We do not blame the hotel for this, however the execution of passing information to the patrons during this time of emergency was not efficient; half of us were outside the back of the hotel, not sure what was happening - whether it was a bomb threat, gas leak, active shooter etc. - Breakfast not complimentary and was pretty expensive. In my opinion, there should be a sign right outside the breakfast bar detailing the price - I didn’t realize how much it was until I had already sat down and started getting food. The breakfast isn’t worth $25 since the quality is the same at the Hyatt Place’s free breakfast.

Greetings from the staff at check in was great. The room was clean and the bed comfortable. Good location, right across from the mall.