Sonesta ES Suites Chicago - Schaumburg

A surprise 200 dollar deposit upon arrival .. which I suppose is understandable but they could of notified us before we got there... And the staff didn't want to help with anything at all the hotel itself was very nice but the bathroom only had hot scalding water and I had 3 kids so not having a shower wasn't a option ... When notified they staff again didn't do a thing ... So if u don't bathe and don't mind paying a 200 deposit with no notice .. And walking in pouring rain to.get your own extra towels since they don't stock enough! here you go this is the place for you!!

Our suite was the perfect size and layout for our family of five. There was enough room to spread out, and the common area included a full kitchen. The on-site breakfast was an added bonus.

In general the hotel is wonderful. The WiFi access is not stable.

10 10

Size of suite was excellent! Very well laid out and comfortable. I extended my stay one week and received no new towels, no garbage pick up, and room next door had garbage piled in bags for several days on landing.

The space that is available in the apartment. The pool was not clean when we arrived. The bedroom headboard was peeling. The couch was out dated, couch cushions were flat.

Great experience. We'll definitely return!

Stayed twice with large groups booking different rooms.

our room could've definitely benefitted from a remodel. the sofa and headboard were in rough shape and there were specks of paint on the carpet and other surfaces from the last time it was painted. our in-room phone blinked for four days. we were on the third floor and the stairs were cracked, dirty, and creaky. the top step was a different depth than the other stairs which makes it a safety issue.

Really enjoyed the stay. Have been staying here every year for 4 years and every time I get more people to book here. It's great.

I like how it feel like very small apartment and the basketball court the bearkfast was ok. miss come spot on cleaning like the roses under the bed but that about it also the people upstairs kinda walk heavy

Amazing

Location was great! Too much noise upstairs....heavy walking and talking. 1st experience. Problem between Sonesta and booking .Com. Unfortunately chose to project the problem on us. (US THE CUSTOMER). The anxiety of waiting in the sitting area as Sonesta and Hotel.com fought it out over the phone was almost worth bailing out of the arrangement completely. Scary start to 45th wedding celebration.

Everything was perfect

Breakfast could be improved.

Clean spacious suite and convenient parking

Very shady place!!!! AI deceived in picture dies not look like what is posted.

It was a nice stay. Definitely need better TVs This is 2026

The location was good. My room had a strange odor and an overall worn appearance. For example, the headboard was full of scratches that clearly showed it was old and used. While the price was good, I expected a bit better.

We chose to stay here because we’re Vegan and could bring our own food. The room was clean, the property was clean, it was quiet, staff was very professional. We will definitely stay the next time we’re in Chicago. Also the location was great.