Extended Stay America Suites Phoenix Scottsdale

The pool was closed due to non payment of fees. The pull out couch bed was extremely worn.

Location and close restaurant The bathroom sink and floor was full of something very sticky and the floor was smelly

Inside very mucky

Bad

They charged me $10 an hour early check-in fee but later I found out that it is against policy to charge anything after 12. :00 p.m.. also, they wanted to charge me $28 a day for my dog until finding out it was a service animal. They were rude. The manager there needs to learn how to communicate without being so rude. I think there is some shady stuff going on there.

Lance is the best in the world at this place, always friendly staff and anything you need they have and are more than happy to assist you!

Booking through Expedia on the other hand was (0) stars!!! As we didn't know how long we would be staying, I booked an extra week. It took multiple phone calls from me & the hotel staff to Expedia to get a waiver & credit for the unused days.

Convenient to the location we were going to. No maid service. The bed was in a corner where the a/c didn’t cool at night. Couldn’t find an ice machine. Every time I went to the front desk for anything they were away (according to the sign)

No maid service. The bed was in a corner where the a/c didn’t cool at night. Couldn’t find an ice machine. Every time I went to the front desk for anything they were away (according to the sign)

Nothing Everything

Perfect place for a construction guy that smokes in the front parking lot. No coffee maker in the room, no cups, no silverware, I wanted to make some tea after a long flight. I had to go to the front desk and beg for a cup. I was there for a week. I bought cups and silverware. I empted my own trash. The first guy at the front desk was great. The others were grumpy. No exercise room. No business area, which I needed for printing. There was a desk in the room which I needed for working. Nice mattress I did sleep well. I would not recommend unless construction worker or large family with dogs trying to get out of the heat and enjoy a swimming pool.

It was good for what we needed. However It was pretty understaffed.

Convenient location in Scottsdale centrally located. You can go north or south to old town. About the same distance. Some pet owners are going to pick up after their pets. Has nothing to do with the staff or The Extended Stay.

Dirty

Nothing

Everything Nothing

No

Everything The breakfast

The breakfast

Sure