Hotel Seward

The room was in the Historic part of the hotel which was OK but room size was really small, bed was small, and just not what we expected. Others might love it... we just thought it was OK but not what we would choose again.

Loved the history, door lock was pretty flimsy

When leaving for our cruise they delivered our luggage straight to the cruise line. In summary from the time we dropped off our luggage at the depot in anchorage to the time we stepped into our stateroom on the ship we didn’t have to handle our luggage at all. The staff at the hotel were also very friendly and helpful. I would definitely stay here again.

The hotel was nice, but old and the room was very clean and spacious but we were very surprised that there was no air conditioning in the building. We live in the south and air conditioning is a requirement lol. They were very accommodating When we asked for a fan to circulate the air in the room and we stayed very comfortable. Very good location, close to everything we wanted to see And do.

Not worth it. Only upshot was being close to the Iditarod train statue park.

The “suite “ is right across from the elevator and the ice machine - that the guests have to kick and bang on to get ice to come out. So, a LOT of noise. Apparently, if you stay more than 1 night, they don’t make up your room, bring more coffee supplies, towels or shampoo.

We stayed in the “historic” section. The floor was dirty, the refrigerator leaked water all over the carpet and the tv was useless. Small, but great location downtown Seward.

Great location in historic downtown Seward. Lots of places to eat, you can walk along the waterfront, Alaska Sea Life attraction nearby. You can also walk 1.5 miles or take the free city shuttle to the newer end of town, closest to the cruise ship pier.

The staff was very friendly and helpful The location was very handy to everything

The room was standard size, although decorated prettily, Lobby was quaint with an on-site restaurant. Didn't realize this was part of the Aspen hotel group. Great location: the restaurants, sea life center, coast was walkable.

Location was good, Staff was friendly and helpful Beds were cheap and towels in bathroom were cheap but price per night was double the other hotels in town that I booked for our party same night.

Bar and restaurant are great!

Lobby was nice! Room was very stinky! Smelled like urine! Shared bathrooms were not being cleaned regularly. Overpriced for that hotel. Mattress was old and deep in middle. TV has no Netflix or cable. Everything about the hotel was unpleasant. Not recommended. Staff are not helpful. The door was moving and making noise. Asked staff they didn’t do anything for that.

Very little. I booked three rooms in April. The hotel is in a good location, but without informing me, none of the three rooms that I booked had bathrooms! This is unacceptable. I have stayed in hotels all over the world and when one books a room, having one's own bathroom is STANDARD. Although Hotel Seward's sister hotel, The Edgewater, had available rooms with bathrooms, the staff would not transfer our reservations. See above. Having one's own bathroom facilities is STANDARD. By providing a sub-standard room, Hotel Seward was in violation of Alaska's "Unfair Trade Practices and Consumer Protection Act (Section 45.50)" which prohibits deceptive trade practices and misrepresentations. Had we known there would be no private bathroom facilities and that we would be exposed to strangers' bathroom habits, we would not have stayed there. Cost of the rooms was never a consideration.

The room was available early and we received a note to that effect. The staff stored our luggage for us both at the beginning and end of the trip. The shuttle service to the train station was efficient both for luggage and personnel. The location was convenient to visit the museum and to get food from food carts. 1. I used two different online access points (two days and one day before our reservation) to ask about the shuttle from the cruise terminal to the hotel. I received no response to either and we ended up taking a taxi instead, which the port agent called for us since we had no phone service there. 2. The photo of the room online showed an upholstered chair beside the bed that was not present in the room. The chair was the reason we booked this hotel and this room, for a great deal of money more than our original booking, which didn't show a cushioned armchair. 3. The room was also very hot and one of the two small windows didn't open because the mechanism was broken. 4, There was no grab bar to help entry to the shower/tub. 5. The sink didn't drain because there was no way to hold the plug in the open position. We used a doorstop to get it to drain. 6. We like quaint, boutique accommodations. The online photo shows antique mahogany-look furnishings, but those in the room were more like a modern IKEA design. All these negatives had us feeling foolish for spending so much for the room. We would not return.

We booked 2 rooms. One in the historic part and one in the newer part. The newer part was acceptable although warm because there is no AC and the windows did not open. I have nothing positive to say about the historic room. The front desk staff was lovely. The historic room and wing are basically the exact same as when they were built in 1905 with the addition of a tv. It feels and smells like stepping back in time. I have never seen anything like it before and I have stayed in hotels all over the world. If you had any sort of mold or mildew allergy you could not stay here. When I opened the door it was like stepping into a dark museum with the linens, curtains, dirty walls, furniture, and smelly carpet. When you flipped on the over head light it was a super bright like an operating room which highlighted the dated room. Also, when I booked 2 rooms I misunderstood what was meant by shared bathroom. It was one bathroom and one shower shared for the entire floor which is more than 10 rooms, I believe. I was extremely disappointed that we were not able to get a refund for the historic room. We spent $750 on 2 rooms and our family ended up sleeping 3 people to a full/queen bed in the non-historic room because there was no way to sleep in that musty and mildewy room.

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GREAT

Very good location

Nice place