Home2 Suites By Hilton Shepherdsville Louisville South

Clean room helpful staff

😂

We booked a 3 day stay and on our 3rd night our keys would not work. We went down to the front desk and the lady working the desk told us it was because we extended out stay. Which we did not. They she said it was because we changed rooms, which we did not. Then she said it was because we checked in early. We checked in after 5pm. She stood there and argued with us instead of fixing our keys. We had spent the day out in the hot sin and just wanted to get a shower and something to eat. She wasted a good 30 minutes of our time arguing.

Not sure why but the water to the toilet was turned off. We booked for 3 nights. On our 3rd night we returned to the hotel and our keys would not work went down to the front desk and the lady was very rude. Argued with me. Told me I had extended our stay is why which was not true and I was trying to show her our original reservation. Then she told us it was because we switched rooms and we never changed rooms. Kept arguing with us instead of fixing the problem. She never apogizrd for the inconvenience. She left a very bad experience for us. I personally hope I never have to deal with her again.

I love this chain of hotels. Beds are great and love how spacious the room is.

The location, it’s quiet and lovely breakfast choices

Very good

Everything was nice and clean. Breakfast was good. Pool area didn't have very many lounge chairs and was a bit small. But overall everything was great.

Very good

Staff was friendly at every interaction. Our room was very clean and welcoming. We enjoyed our stay.

I can't say enough good things about this hotel. Wonderful, wonderful staff! Everyone was so nice and helpful! The breakfast buffet was fresh and top notch. The room was beyond EXCELLENT! We said we would definitely be on the lookout for another Home 2 on all of our future endeavors. Thank you, thank you for a great experience!!

This place is super clean and the rooms a large and comfortable.

Amazing place to stay, everything was clean. Staff was very nice and breakfast was perfect. Everything was fresh and nicely cooked.

Very nice place to stay and very friendly staff.

The location to restaurants was good. Their computer system was down so I had to write down my CC info which I was not to happy about. The Wifi was not working and the TV channels were few and far between do to the computer system being down.

I would definitely stay again

Clean rooms looked nice and new and a good continental breakfast. It was pretty expensive.

It was pretty expensive.

Very large rooms. Well supplied with large refrigerator and microwave. Had actual cups, silverware etc. not paper. Rooms next to each other or at least on the same floor.

Extremely clean nice staff the rooms were excellent had everything you need in them again very clean