Extended Stay America Select Suites Atlanta Cumberland Mall

Actually one of the best hotels for its price I go to a lot of hotels by far one of my favorites they’re not too strict or money greedy with all random fees and dumb things like checking out and checking back in , staff was super helpful with my early check in i love it here so far and plan on staying for awhile definitely one of the cleanest

No shampoo. Only soap.

It was very close to the stadium. It was very out of date and unclean. Our room had no toilet paper and we had to go buy our own. The bathroom sink never turned off. The shower was a scary place. The carpet was wet and stained all over.

So there was one tiny soap amd nothing else. Everything was sticky and had clearly not been cleaned. The bathtub was so dirty you would have to keep flip flops on in it. When I turned down the covers there was a shoe print on my sheets. But the end for me was a giant black roach on its back next to the wall by my bed. I could not stay in that room so I grabbed my bags and slept in my car. There was no answer at the front desk and no response from the hotel at all. Worst place ever.

Bad

Bugs and roaches were in door from floor to ceiling

No

No No

On entering, the lobby the door needed paint to look presentable. On entering the lobby it had this musty smell. Check in was ok. It took me a while to find the room. On approaching it, the door needed paint like all the other doors on the property. It was hard to open as it was rubbing on the door frame which gave some resistance. On entering there was a strong smell of cigarette and I cannot stay in that! The bed had this hollow like the inner support was broken and the end kinked up. It was also shaky like it would collapse at any given time. At this point I saw enough to cancel my stay. I went back to the office was offered another room, but there was another guest there as well with the same similar complaints so I chose to get another hotel. The person I communicated with on the app was very helpful to get me a refund to use immediately to get another hotel, thanks. This property is not as advertised and needs to be refurbished. I've been to other stays and this one is not like them at all. Will not be back there unless it is refurbished. So in all it was not a good experience

The room was a disarray,the carpets were extremely dirty

Don’t book here the place is ran down!! Rust in the kitchen and bathroom. Mold on the ceiling . I’m so glad I changed the original booking from five days to 2 nights before I got to the room because they don’t give refunds!!! I mean the room was ran down!! They do not take pride in their building.look at how RUSTED the stove was! Room smelled like mildew ! Mold on the ceiling smh. Big gap on the door I had to put a towel underneath!!

The staff was police upon our arrival. After getting myself, my husband, and our two children out of the car and up to the second floor where our room was supposed to be, it was incredibly dirty and there was trash everywhere outside. We walked up to the room, I entered the door key and my son pushed the door open and we immediately saw that the beds were not made, there was a pizza box and other trash on one of the beds, and there was an empty Fanta bottle on the table. We immediately turned around and left and went straight to the lobby to "check out" and request a refund. Since I booked through a third party (Booking.com), they were unable to give me a refund. When speaking with the staff about why we were unhappy and wanted to immediately checkout, they explained the unclean room was because they were understaffed, however, right outside of the lobby was a woman detailing her vehicle while in the the hotel uniform. I will say, the gentleman who checked us in was polite, and the female that was with him while checking out was also police.

After getting myself, my husband, and our two children out of the car and up to the second floor where our room was supposed to be, it was incredibly dirty and there was trash everywhere outside. We walked up to the room, I entered the door key and my son pushed the door open and we immediately saw that the beds were not made, there was a pizza box and other trash on one of the beds, and there was an empty Fanta bottle on the table. We immediately turned around and left and went straight to the lobby to "check out" and request a refund. Since I booked through a third party (Booking.com), they were unable to give me a refund. When speaking with the staff about why we were unhappy and wanted to immediately checkout, they explained the unclean room was because they were understaffed, however, right outside of the lobby was a woman detailing her vehicle while in the the hotel uniform. I will say, the gentleman who checked us in was polite, and the female that was with him while checking out was also police.

Area was dangerous, room was old and outdated. Water Luke warm and tubs stopped up in both bathrooms. Door to bathroom has been kicked in and similar damage to other items. Not worth the money paid at all. Cops had to come to stop people from fighting.

Staff was amazing, but the room smelled like weed. I didn't even sleep in the room. I slept in my car

N/A

The room phone is dead, no one do the daily cleaning service.

Pleasant

Pleasant

Awful hotel. First room had no deadbolt on the door, terrible stains on the floor and walls, and hair and stains on the "clean" sheets. The bathroom door had been kicked in, the tub was disgusting, and there was terrible water damage/cracking on the ceiling. They moved us to a "better" second room where the smoke alarm had smoke stains on the wall behind it and the ceiling. Front desk told us "that's just how they are." We had an event to attend, but Wofollowing the event we couldn't stay there so we left after finding another hotel at 2 am.