Smyrna Nashville Fairfield Inn & Suites by Marriott

The front desk customer service was great

We booked this Motel because it says the have a hot tub ( for therapeutic reasons), but upon checking in and going down to use it we found a hole in the ground with a canvas tarp over it!

I have stayed at this establishment with my boyfriend for the last four years, an overall everything is done in a very timely manner they have a great complementary breakfast daily

Great stay. The staff was very helpful and respectful.

I booked reservation online. Upon arrival was told that they had been overbooked. So at 11:30 pm I was scrambling to find a room for the night.

The room smelled of mildew. It was strong and the room had a damp smell. We cancelled our room, got a refund and found another hotel for our stay.

We had problems with the TV in our room and they did not hesitate to change our room and was very nice about everything

Thumbs down all around smelled bad

Mold was growing on the ceiling and wall of bathroom. The smell throughout the hotel was… not pleasant.

Location Cramped foyer, outdated rooms and eating area.

They had a very nice breakfast

Beds were small, bathroom was small and dirty. Phone didn't work. Stain in the carpet and smells

This property was clean. Had a great breakfast and it was convenient to all of our plans

The shower was full of mold. Our second night, another party was given keys to our room and walked in while I was undressed. Not a single staff apologized , instead giving excuses that staff isn’t trained or the system is new. I’ve tried to contact the manager, but have been unsuccessful. The hot tub is closed and the indoor pool is colder than the ice machine.

The staff was great!

Room was rundown. Bed mattress needed replacing as it had large visible sagging in it and the bed squeaked anytime you rolled/moved. Very uncomfortable. The hideaway mattress was down to the springs and incredibly uncomfortable. The bathroom wallpaper had saucer sized bleach marks all over it. Rust stains around the door frames. It just needs updating. Sheets and towels were clean. Carpets were stained and aged. Was much rougher than the picture showed. Would not have stayed here had we realized the shape it was in

Could have been better kept, but staff was super friendly!

​I have the timestamped emails and photos to prove otherwise. It is a sad state of affairs when a brand like Marriott allows a local GM to gaslight guests regarding structural failures. Currently considering escalating this to the Tennessee Department of Health and Daly Hotel Management. They have $547 of my money for a room that was in awful condition for that price.

Decent price. Good location. Quiet rooms. Friendly staff. Hot tub was out of service, and it wasn't listed on the website. Room was moderately clean. Overall it was good, but if I knew the hot tub was out of service I would have chosen a different hotel.

Easily accessible off the Interstate. Friendly desk clerk. Nice breakfast!