Doubletree by Hilton Somerset Hotel and Conference Center

Hotel was very clean and had super helpful staff

The above and beyond service the restaurant, gym, pool, the immaculate grounds kept us coming back. How do you replace that year after year????

Room was clean and spacious but you have to make sure you request a refrigerator and microwave because all rooms do not come with these amenities. Staff was friendly and helpful and is also quite , parking was easy.

I booked this hotel largely for the amenities, but the outdoor pool was closed, the hot tub wasn’t even filled with water, and the only available indoor pool smelled bad, had chipped flooring, and never had towels restocked. Maintenance issues were everywhere. I saw damaged ceiling panels, wallpaper held together with masking tape, garbage scattered around the property, broken ice machines, and basketball and tennis courts in poor condition. The lighting throughout the hotel and in my room was extremely dim. I also found a bug near the curtains as soon as I entered my room, and the shower head leaked and sprayed water everywhere. Customer service was just as bad. I asked multiple times for towels but never received them, forcing me to get some myself from a laundry room with a broken door. The front desk employee was rude when I asked for the complimentary cookie, and my friend was denied an extra blanket. Overall, this hotel falls far below the standard I expect from a Hilton property. Between the misleading photos, poor maintenance, broken amenities, and poor customer service, I would not stay here again or recommend it. It was YIT

It was a calm place to stay, but they do charge extra once you are there to check in and breakfast cost almost 21 not 16 how it says. The front desk staff also stated “ we dont know why they didnt tell you the full price while booking” then proceeds to charge 106 dollars more. Only 1 pool open, the rest are under maintenance and closed ( not as advertised ). Besides that the room was clean and a good stay.

They need a renovation. Staff could have been a bit more friendlier.

Carpet in room was stale smelling. We saw a roach crawling in the bathroom with the first 5 minutes of arriving. In need of upgrades BADLY!

Clean room

The staff was absolutely amazing! I found long hairs all over my bathroom.

Staff was very friendly.

Clean room

Hot water in shower could not be changed to cold, could only have scalding hot. Hot tub wasn't available. Based on other reviews it's been down for months. Very little selection for food and drinks.

Convenient to highways. Dated. Needs a makeover. Hot tub and outside pool not working. Indoor pool too small. Toilet ran all night. Needs updating.

Definitely needs an update

The staff are lovely and the bed is pretty comfortable The aircon is so loud and rattles. The property seems like it’s stuck in the 90s. You need to either hire a car or taxi everywhere too but to be fair I think that’s just the area. The commissary is quite steep too considering there are literally no shops and it’s not just laziness going there. Biggest blow for us was an outdoor pool is advertised, but we’d been told it’s permanently closed now. There is also old basketball courts and tennis courts but they too are in shocking condition.

Hotel is dated but staff was very helpful.

The stench coming off the elevator while going to our room made me sick to my stomach, the beds and pillows were horrible, definitely not a good quality hotel.

It would have been better if they offer Continental breakfast like the other hotel near by.

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