Hilton Garden Inn Springfield, IL.

Perfect for a one night stay

Only down to this stay ice machine down

Good breakfast

Location, comfortable, clean and friendly staff Nothing

Bonne hotel

The room was a basic hotel room and nothing fancy. Yes, I booked at a very busy time (State Fair), but given the price I paid, I expected either a room I paid for or better service and got neither.

The room was large, parking was more than enough, but the room had a smell, and the carpets were dirty.

Superb

Exceptional

Sheets were nasty looks like they weren’t changed. Bathroom dirty

Superb

Good stay. Good area. Breakfast was a little pricey for what you get, but other than that everything was great

Aside from those issues, the room and hotel overall felt clean and comfortable. With a little more attention to housekeeping details and some maintenance on the room equipment, it would have been a much better stay.

Everything was fine

You can't get away from it

It was a nice quick overnight stay.

Front desk guy made a big fuss over a request for a receipt for 50$. He got mad cause I wanted a receipt very unprofessional told him just to hand write a receipt then. He did not like that he was raising his voice got all offensive over a receipt for 50$

When we arrived (after the check in time) our room was ready. Had to remind them i needed an accessible room (even though it was on the reservation). After about a 15 minute wait we were able to check in. A sign on the check in desk indicated the poor was not operable and wouldn't be for some undesignate length of time (pet peave of mine that I reserve hotels partially based on there being a pool and when there isn't one available as listed there is no reduction of room rate). As we prepare to go to bed we pulled back the covers and found that the fitted sheet covering the mattress was a full-sized fitted sheet and not the required queen size fitted sheet. Since it was now 10pm and no housekeeping staff was on site, we just went to bed. Upon our check out I told the desk clerk about the sheet and she looked at me with a blank stare and said, "Oh." I told her it made for a VERY uncomfortable night's rest. Her only reply, was that she would tell the housekeeping supervisor. Again, no offer offer of anything (free breakfast, reduction of fee). Throughout the hotel they had signs announcing a PROMISE: "We promise to do whatever it takes to ensure you're satisfied," NOT a very satisfied customer.

Nice stay - Rooms and staff were great. Skip the breakfast... It is not worth paying for, especially that much.

It was clean the staff was very nice