President Abraham Lincoln Springfield - DoubleTree by Hilton

Requires immediate updating. Questionable location. The staff demonstrates exceptional hospitality and professionalism.

The staff was excellent!!! The security was very good as well. You could only go to the floor where your room was located. The elevators had a card access reader. I was disappointed I could not check in till 4pm. That seemed a bit late for me.

Nice hotel, had booked a room in advance online, got there said they had no rooms, after brief argument they finally had a room, but once we got in there air didn’t work.

Hilton Honors never worked, never updated my password, was basically a no go.

Practically no air conditioning. Asked for house keeping after 2nd day and had to ask 3 times to get room cleaned and new towels. Front desk staff was not very sociable.

Second time the Engineers called and the same thing. Though we were supplied with box fan's. Third complaint was met with we are so sorry we will send Engineering up again. Engineering never came. The entire hotel was having cooling issues per my conversations with several other guests staying at the hotel.

Staff was amazing. Close to historical places in Springfield to visit very walkable. Room was very clean

Great location

My wife and I thought the staff were friendly and professional. We also really liked the location and enjoyed breakfast in the restaurant.

Very nice, clean hotel. Staff was great, i felt pampered.

The staff were really friendly and helpful. Shout out to Kyle! The location was incredibly walkable. A lot of the common spaces were tidy, cool, and felt modern. However, as you get to the upper floors there is a musty odor. We had our AC set for “54 degrees” and our room stayed warmer than we would’ve liked (probably more like 72 degrees). The city view was a little bit underwhelming. The hotel has so much potential but DESPERATELY needs updates. The pool was absolutely disgusting. There were stains and questionable black spots. The steps to get in were in poor shape. The bottom of the pool felt slimy. The water was cloudy and cold (despite the website listing a HEATED pool). I would not stay here again.

Check-in was quick and efficient, and overall we had a great stay. The rooms felt a little dated, and the pool area could benefit from an update or a more thorough clean. Despite this, we really enjoyed our time here.

Check in took an hour due to staffing. Which subsequently meant restaurant wad closed after checking in so no food service. Next morning waited to be seated for breakfast for over 10 minutes. Hotel not staffed properly for the opening weekend of WPBL

Gwin was terrific with her follow-up on our needs. So pleased because we felt so welcomed by her.

It was very nice. I just wished there were more places to eat around hotel.

The hotel is very close to all the historical sites in Springfield. The room was small and needed updating, but the bed was extremely comfortable. The staff were very helpful in making dining recommendations. The parking garage had very low ceilings, so it was a bit concerning if our car luggage top would hit the ceiling. We stayed for one night, so it was very manageable. Hopefully, they will consider remodeling because it is a great location.

Great stay and clean.

Location in heart of city was great. Beautiful classic old hotel. Rooms large and very comfortable bed. Was a bit surprised when I ordered breakfast room service to get it in plastic containers in a brown bag. A bit disappointing.

Location, staff was excellent

Room was nice except for the dripping noice almighty in bathtub