DoubleTree by Hilton Stamford

Staff was very professional, friendly and helpful. Hotel and rooms are a little outdated, a bit dusty but overall it's a good hotel to spend a night in.

I guess the only positive was that they refunded they multiple parking fees and multiple stays even though we only parked once and stayed for one night. Checked in at 11pm and checked out at 5am. We were charged twice for parking (over 100$ total) and charged for two stays. First we were charged twice for parking ($50 a pop) and wr only stayed 1 night (11pm and checked out at 5 am, literally a 6 hour stay). Booking.com charged our credit card for a king room, we got there and we're told there were no king rooms and we were put in a room with 2 beds (with a family of 5) and they charged us for the new room in addition to the original booking. The room was disgusting, there were blood stains on the duvet cover. The carpet floor and bathroom were torn up and stained. The carpet was wet in spots and sticky. Im pretty sure this room has not been touched or updated since this hotel was built it was destroyed. Very unhappy with our stay.. ive never been to a double tree this trashy in my life. And to boot, its like they did everything in their power to charge us twice for everything hoping we wouldnt catch it.

Superb

price - great! but you get what you pay for. check in: - hotel was hosting a big event on 9/20 and a lot of cars were parked outside poorly waiting for pickup. It made luggage drop off very unpleasant. It was also very unsafe. Stamford fire department even called and asked the hotel to move the cars out, which they did not do promptly. - couldn't get my room until after 4pm. This is clearly a mishap operationally. front desk staff happily and emotionally recited the script of how they regret that my room is not ready, and clearly did not care - Kelvin A. was amazing. His A++, 5-star service is the reason why staff rating of this review is no 1. Kelvin helped to sort out why the room was not ready, and was able to get me settled. Thank you Kelvin! amenities - boiler broke during the stay, so the room was very, very cold for a while - tennis court was closed for rennovation parking - great. it's $25 a day (don't remember exactly) but there were enough space and it was easy location - Stamford train station near by and walkable if that is of interest others - gym is decent - pool is small but decent (you can't really do your laps.. it's a small recreational pool) - coffee machine in the room sucks but restaurant serves Starbucks and opens early, so it's fine

Parking was very limited

We chose this hotel due to its proximity to the train station as we used the train to travel to nearby locations each day. The parking for this hotel is confusing at best and expensive. The parking garage had a huge leak and the floors were wet and the ceiling dripped. The hotel itself was undergoing renovations, so hopefully the quality of it will improve, but our room had not received those renovations yet. My best description of the room was very tired. The staff on site were efficient but not overly welcoming and there was no free breakfast which made for a difficult early start as there are few breakfast options nearby and the hotel breakfast was super expensive.

Great location and very uptodate facility. Friendly efficient staff.

Very clean, quiet, helpful and happy staff.

Very clean

1

H

Bad

Front desk worker was rude and dismissive. Booked two rooms and one was one queen bed instead of two. Line at checkout to discuss was too long with only one person working so we left. However the Dining room staff was wonderful.

The staff was lovely but there was a glob of hair in the wall in my shower and that’s just nasty and shouldn’t be missed.

NA

This was very scary The toilet tank overflowing with water and messed up the bathroom We needed 8 towels to dry the bathroom

the staff was helpful everything the room the pool cleanliness they were doing construction while we were there. It smelled like mold.

Very poor

We are staying there again this week.

Exceptional