HYATT house Sterling/Dulles Airport-North

Everything was nice, amazing hotel

NA

Did not like the fact that they charged additional money for parking when you are a paying customer staying on the property.

This is my go to property when I fly into Dulles Int’l. I’ve stayed here numerous times and am never disappointed, Clean, safe, well maintained property. Friendly, professional staff. Nice hot breakfast. Great amenities. Convenient to shopping…

travel stay room was clean staff where fine.

Great service

They charged for the parking $$

Great staff

Great accommodations. The hostess and host were very helpful and friendly. thank you for a pleasant stay.

Everything

My first time staying here. I was pleasantly surprised at the cleanliness and newness of everything. The staff were all friendly and helpful. The free breakfast was plenty and delicious. The pool area was very nice but didn’t open until 11:00 AM and the fitness center had numerous machines and free weights. Overall a great experience and very affordable price. I highly recommend this location/facility!

To do a early check in.

My room was SUPER Clean. The front desk staff were extremely friendly. The Bartendar was delightful. Breakfast was lackluster. The offerings were limited and not very appealing. The staff started clearing the buffet away before breakfast hours were over.

Clean room. Good amenities. Need to pay for parking though.

No bar or food on weekends. Biggest complaint was the A/C unit was so loud, I had to sleep with earplugs!

Amazing room, very clean . Beautiful lobby.

The people that very nice To access is simple

The bathroom shower had hair that belonged to the previous traveler left in the shower. The toilet would not flush and I had to call the front desk twice for assistance. After the second phone call, they sent an employee to knock on my door. When I opened the door, the employee could not speak English and shoved a toilet plunger at me. When I asked if she could come in and work on the toilet, she thrust the plunger at me again and made a grunting sound. I took the plunger and had to fix the toilet myself. Next, there was no signage stating they would not clean the room so we were surprised when the room was not done. When I went to the front desk to ask for clean towels, she asked me to bring the dirty towels to her before she could give me clean towels. I refused to do that so she gave me clean towels. Horrible, horrible customer service. I would never recommend this hotel. Oh and one more thing, I killed a bug in the bathroom. While it wasn’t a roach, it was in the roach family!

Breakfast was wonderful! Couldn’t access a secure network.

It was definitely a great location. Room was spacious. There’s a rude staff that works evening at the front desk. I believe her name is Karen (Asian lady). She was so rude when my family would request for more towels and sheets. Our room was not cleaned by housekeeping the 2nd night and Karen told us it’s every 4th night but there’s a sign at the front desk that says “every 2nd night” She was not welcoming and was rude when I asked for change to do laundry. It didn’t help that most of the dryer was out of service and they were out of detergent. It was difficult asking for items for my family and I because she works in the evening. When housekeeping did clean our room- they unfortunately did not change the sheets.