MainStay Suites Sterling near Dulles Town Center

The hotel did not honor the reservation. Upon arrival, I was given a room with just one bed and a small sofa. The sofa bed was very narrow, sleeping only one person. We arrived late, and no other room was provided. My two daughters had to sleep on the floor using the sofa cushions and mattress. We had to ask for bedding because none was available in the room. The next day, I asked them to honor my original reservation, but the staff members were unfriendly; they told me that was the room I had paid for and there was nothing they could do. From his office, the manager instructed them to tell me I could have the correct room for an additional amount of money. After considering the situation and wanting to avoid escalating the conflict, I decided to pay the extra amount. Later, I noticed my credit card had been charged twice that amount. I asked them to check this, and they told me they would only charge once and that the extra charge on my card would disappear in a few days. I hope that turns out to be the case.

Ty did by

Finally 5 stars

Kitchen was fully equipped for cooking, although I did not cook. Parking was adequate. Parking was well lite.

The AC unit was very loud when it turned on The little pantry area was very poorly stocked

Price, space, and location Smell. Previous smokers with air freshener cover up.

Cleanness Parking was always difficult

Pervasive weed smell. Noisy. Gym underwhelming.

Live TV not working on TV

Noisy... noisy... noisy

Terrible no phone service bad wifi shower water don’t get hot

TV not working

I liked the homey feel, and location, room was very nice with full kitchen Breakfast not included

Good staff but the suite has a lot of noise

Nice Building, friendly & helpful staff. Coffee only, no breakfast. Clean & comfortable rooms.

Cleanliness was also a major issue. The countertops were not properly cleaned—my wife had to spend significant time scrubbing them before we could even use the space for a meal. The room itself had multiple maintenance problems. The bathroom door knob was installed incorrectly, allowing the door to be pushed open at any time, which is a clear privacy concern. One of the windows was also in poor condition and appeared to be falling apart. Additionally, the environment was unpleasant due to constant smoke from neighboring rooms (both cigarettes and marijuana), which made our room smell consistently like smoke. The TV experience was also frustrating, with excessive ads making it nearly unusable. Overall, while the exterior of the property looks nice, the quality does not carry over to the actual stay.