Residence Inn by Marriott Stillwater

Great staff. Very helpful!

The hotel had just recently gone through a major renovation. There was a heat wave going through Stillwater, and many of the air conditioners were having problems keeping up the staff did everything they could possibly do to help us get a comfortable room, and although the conditions weren’t ideal, they went out of their way. They moved us to a room where the unit was working good.

AC didn’t work well

Clean great staff

Exceptional

Great property , great location Old used soap left in shower , bathroom door wouldn’t latch ( had to lift up on door to make it latch ) the remodel made things worse ,( we were here back in march and it was perfect then -had to fight with front door to make it stay closed and lock!

Hotel is close to campus.

I liked room. Staff was helpful Same vreakfast each morning I was wanting bacon bis gravy

It was okbxbdndndndnndndndjdjd

Staff was helpful; room was pretty decent; breakfast was ok. Overall it was a decent stay.

Bad

Many advertised amenities were unavailable: no working ice machines, no working laundry machines, no vending machines, and no housekeeping for our entire stay. We had to get our own towels and toilet paper every day. The property was also poorly maintained. Construction debris, cigarette butts, and trash remained outside all week. The outdoor seating areas were never cleaned, with sticky tables and cushions scattered on the ground. None of the outdoor or pool area outlets worked, which made it impossible for me to work remotely outside and left me confined to a hot, dark room. We reported these issues to staff throughout our stay, but very little was resolved. Had we known about these conditions before booking, we would have chosen a different hotel.

When we walked in the entry, there was quite a bit of construction in the lobby as they were remodeling this part of the hotel. Once this is finished, it should complete the remodeling process of the hotel. We will definitely be staying here again!

I booked a two room suite so my grandmother wouldn’t be alone. Upon checking in, was told there were none available and instead had to have two separate rooms, which happened to be on separate floors. Caused distress for grandmother.

Nice, clean and comfortable I booked a two room suite so my grandmother wouldn’t be alone. Upon checking in, was told there were none available and instead had to have two separate rooms, which happened to be on separate floors. Caused distress for grandmother.

it was horrible under construction and the pool was ice cold and not in a good way

Nothing. They were under renovations (major) when we arrived and so I canceled our reservation. Still waiting for a refund. I didn't like that they were under major renovations and we weren't informed of it. Yes, I booked it through booking but we called a couple of days before to add an additional night and on and asked if the pool was open. They said yes but didn't inform us of all the renovations going on. Before I canceled the reservation, I asked the fromt desk if there was a bathroom my 4 year old could use and she said no.

Nothing. Libby was hot no air conditioning, it was I Under renovation. No where to hag out outside of room. Pool was indoor and muggy bc of ac not working Didn’t have spare bedding in rooms nor pillows for sofa sleeper. Had to go to lobby for spare bedding. No extra pillows whatsoever. Kids had to sleep without pillows. Ac didn’t work to well in rooms either

Very hot in common areas of property. Also had a very unpleasant odor in halls and common areas.

Renovations in progress, but room was very comfortable. The staff were nice, but I had a difficult time obtaining extra bedding for the pull out couch.