Holiday Inn Express Hotel & Suites Cleveland-Streetsboro by IHG

Superb

All

Breakfast options were very good.

Nothing

The value of our stay at this hotel did not meet our expectations given the price we paid.

The value of our stay at this hotel did not meet our expectations given the price we paid.

Friendly staff Loud neighbor

Breakfast was very good. The room was small but functional except there were no hooks or towels rods. The room had an antiseptic aroma that was a bit strong until you got used to it.

Everything was great. Friendly staff & very clean!

The swimming pool was closed. Gym is very hot without air conditioning. The 3rd floor we stayed has NO ice machine, but instruction showed its direction.

Clean and good located but disapointing housekeeping and front desk service. People were nice but not confident. Ask for two days at frontdesk to clean our room but it didnt happen Disappointing housekeeping and front desk service The hotel is conveniently located and the overall facilities are adequate. However, we were very disappointed with the housekeeping service and de front desk response. We spent 5 days . Our room was not cleaned for the whole stay on consecutive days, even though we specifically requested receptionists on both days. Unfortunately, our requests were simply not fulfilled. This is particularly disappointing for a Holiday Inn Express and does not meet the level of service we expected from an IHG hotel. Housekeeping is a basic hotel service, especially when it has been specifically requested by the guest. The lack of response to our repeated requests significantly affected our overall experience.

It was close to my former home and was allowing myself to clean and put my personal things in place for my move. Thank you! It was a great hotel I prefer Holiday Inn they’re put together very well!

Staff was very nice

Lobby was clean and front desk staff were nice. That concludes the positive aspects of our stay. A creaky, hot, and dirty elevator seemed like it was about to give out as it took us upstairs. The hallway of our floor had a strange odor that followed us into our dirty room. Carpet stains, dirty sofa, bug on my pillow, all made for a disappointing stay. Didn’t leave me with much of an appetite for the complimentary breakfast.

Rooms were not on the same floor like I requested

Very good Rooms were not on the same floor like I requested

Clean room, and staffs were very courteous

Great location, comfy bed, clean room, good breakfast, helpful and responsive staff No WiFi, but it really wasn’t the fault of the hotel - there had been a power outage during a storm earlier.

It was clean, cozy, positive, Nothing